ERPNext Field Service
Field service management including work order dispatching, technician scheduling, mobile access, parts management, and service contract management.
ERPNext offers foundational field service capabilities suitable for basic needs. Advanced requirements typically need add-ons or third-party integrations.
The field service scope ERPNext ships, grouped as the product itself organises it.
Support Tickets & SLAs7
Customer support ticket tracking with configurable service-level agreements and response/resolution timers.
- IssueA customer support ticket tracking a reported problem through to resolution.
- Service Level AgreementDefines response/resolution time targets for support issues, by priority and customer.
- Issue PriorityA priority level (e.g. Urgent, Low) used to drive SLA timers on an issue.
- Issue TypeA category used to classify the nature of a support issue.
- Service DayDefines the working days/hours an SLA's response and resolution timers count against.
- IssueA customer support ticket tracking a reported problem through to resolution.
- Service Level AgreementDefines response/resolution time targets for support issues, by priority and customer.
- Issue PriorityA priority level (e.g. Urgent, Low) used to drive SLA timers on an issue.
- Issue TypeA category used to classify the nature of a support issue.
- Service DayDefines the working days/hours an SLA's response and resolution timers count against.
- Support SettingsGlobal configuration for the support/helpdesk module, including auto-close rules.
Will ERPNext meet your support tickets & slas needs? Build your requirements and perform a full analysis.
Build my requirements →Warranty Claims2
Recording and processing customer warranty claims against sold/serialized items.
- Warranty ClaimA claim raised by a customer for repair/replacement of a defective item under warranty.
Will ERPNext meet your warranty claims needs? Build your requirements and perform a full analysis.
Build my requirements →Maintenance Visits & Schedules3
Scheduling recurring customer-facing maintenance visits (e.g. AMC) and logging completed visits.
- Maintenance ScheduleA recurring plan of maintenance visits due for a customer's installed items.
- Maintenance VisitThe record of a single completed (or planned) maintenance visit to a customer site.
Will ERPNext meet your maintenance visits & schedules needs? Build your requirements and perform a full analysis.
Build my requirements →The ERPNext Evaluation Kit
An independent assessment of ERPNext — strengths, gaps and real pricing — plus a requirements template you can score its field service against alongside every other system on your shortlist.
ERPNext Evaluation Kit
2026 Edition · PDF guide + XLSX template
ERP Research
- Buyer's guide (PDF): ERPNext independently assessed — where it is strong, where it is not, and what it actually costs
- Requirements template (XLSX): weight your requirements and score vendors side by side
- Structured by module, so field service sits alongside the rest of your scope
- The questions to put to the vendor and to implementation partners
ERPNext Evaluation Kit
ERPNext add-ons & integrations
Extend ERPNext with best-of-breed software that integrates with it:
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Field Service — strength by vendor
| Vendor | Strength | Best for | Starting price | Implementation | Actions |
|---|---|---|---|---|---|
 | ★★★ strong | Mid-to-large companies in the Microsoft ecosystem | $50/user/mo | 6–14 months | |
 | ★★★ strong | Midsize companies wanting unlimited users and flexible cloud ERP | Custom | 4–8 months | |
 | ★★★ strong | Asset-intensive industries needing ERP, EAM, and field service in one platform | $100/user/mo | 6–14 months | |
 | ★★ moderate | Large, complex enterprises needing deep customisation and controlled upgrades | Custom | 6–18 months | |
 | ★★ moderate | Discrete and mixed-mode manufacturers | $100/user/mo | 5–10 months | |
 | ★★ moderate | Large enterprises wanting industry-specific cloud ERP | Custom | 9–18 months | |
 | ★★ moderate | Small businesses and startups wanting affordable, modular ERP | $24.90/user/mo | 1–4 months | |
 | ★★ moderate | Large manufacturers and distributors with complex operations | Custom | 9–18 months |
Evaluating field service on ERPNext
What to put in front of the vendor before you commit.
- 1Mobile app capabilities (offline, GPS, photo)
- 2Scheduling and dispatch optimisation
- 3Parts availability and van stock management
- 4Service contract and warranty tracking
- 5Integration with IoT for predictive maintenance
ERPNext starts at $0 (self-hosted) with a typical total cost of $0–$30K and a 1–3 months implementation.
Full ERPNext pricing breakdown →Need help evaluating ERPNext field service?
Tell us what you need it to do and we'll help you work out whether ERPNext is the right fit — and which partners have done it before.
ERPNext Field Service FAQ
Does ERPNext have a field service module?
ERPNext's field service coverage is basic: it supports post-sales customer service such as support tickets, warranty claims, and scheduled maintenance visits, but doesn't include dedicated technician dispatch, route optimization, or mobile field-crew tools found in a standalone field service product.
Can ERPNext track customer support tickets with SLAs?
Yes. ERPNext supports customer support ticket tracking with configurable service-level agreements and response or resolution timers, so tickets can be monitored against a defined turnaround target.
Does ERPNext process warranty claims?
Yes. ERPNext records and processes customer warranty claims against sold or serialized items, linking the claim back to the original sale for verification.
Can ERPNext schedule recurring maintenance visits like AMCs?
Yes. ERPNext lets you schedule recurring customer-facing maintenance visits, such as annual maintenance contracts, and log each completed visit against the customer record.
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