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BigChange

by BigChange · Field Service

All-in-one job management platform for mobile and field service businesses.

Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.

Works with
XeroSageQuickBooks
Deployment
Cloud
Company size
Small business, Mid-market
Pricing
Quote-based
Headquarters
Leeds, United Kingdom

Overview

BigChange is a UK-based field service management platform that combines CRM, job scheduling, mobile workforce management, vehicle tracking and invoicing in a single system, aimed at trades and mobile service businesses such as plumbing, heating, HVAC, electrical, fire and security, facilities management, and equipment rental. The platform is delivered as an office web app paired with a mobile app for field engineers, replacing paper-based job sheets with digital worksheets, forms, proof-of-service capture, and customer portals.

BigChange's back-office finance capabilities include quoting, invoicing, and cash-flow tracking, with two-way integrations to accounting systems (notably Xero, and also Sage) so that completed job data -- time, travel, labour and parts -- and invoices/payments can flow between BigChange and the accounting ledger without duplicate data entry. The company states integrations can be set up either via its web services library for self-service (DIY) integration or through its Professional Services team for bespoke connections, and it also offers a REST API for custom system integration.

Founded in Leeds, UK, BigChange has grown into one of the UK's established field service software vendors, reporting over 2,200 business customers, and in October 2024 was acquired by Simpro Group, joining sister brands AroFlo, ClockShark and Simpro to form a larger global field-service software group. BigChange has also introduced an AI layer branded "Lightning," adding natural-language query, automated technician briefings, and automated job documentation on top of the core job-management platform.

Screenshots & demo

Demo video from the vendor's YouTube channel.

Modules & capabilities

BigChange covers 27 of 55 capabilities we track in this category (+2 partial)

49%
  • Drag-and-drop scheduling board
    Core strength
  • AI-driven schedule optimizationWorkforce and route optimisation in scheduling
    Supported
  • Skill- and certification-based job matching
    Not evidenced
  • Route and travel-time optimization
    Core strength
  • Real-time dispatcher consoleReal-time job status tracking
    Supported
  • Dynamic / automatic rescheduling
    Not evidenced
  • SLA-based dispatch prioritization
    Not evidenced
  • Recurring and multi-visit job scheduling
    Not evidenced

“Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.

Common use cases

  • Replacing paper job sheets with a single digital job management system for a trades/field service business
  • Syncing completed job time, travel, labour and parts data into Xero or Sage without re-keying
  • Giving customers self-service job tracking and job card downloads via a portal
  • Tracking vehicle location and driver behaviour across a field service fleet
  • Capturing risk assessments, photos and signatures as proof of service for compliance
  • Using natural-language AI queries to get business performance answers without building reports
  • Scaling a growing field service operation (e.g. from a handful of engineers to dozens) on one platform

Strengths & considerations

Strengths

  • Combines CRM, scheduling, mobile workforce, vehicle tracking and invoicing in one platform rather than separate point tools
  • Two-way accounting sync (Xero, Sage) purpose-built around field service job data (time, travel, labour, parts)
  • UK-founded and UK-focused, with strong presence among British trades and service SMEs
  • Newer "Lightning" AI layer (JustAsk, FieldReady, JobReady, JobScribe, JobBrief) automating admin tasks specific to field service workflows
  • Backed by Simpro Group scale (sister brands AroFlo, ClockShark, Simpro) following its October 2024 acquisition

BigChange customer case studies

How companies use BigChange alongside their ERP — pulled from BigChange's published customer stories, with the ERP each customer runs where they state it.

Baydale

Security Services · United Kingdom · Mid-Market

Achieved 80% faster job allocation; 33% productivity improvement; transformed 95% of workflows to digital

Digital Workflows
95%
Digital Workflows
Productivity Increase
33%
Productivity Increase
Job Allocation Speed Increase
80%
Job Allocation Speed Increase

Flow Free Drainage

Services · UK · SMB

5-6 office staff tied up managing jobs, generating quotes and invoices manually, slow quotation and invoicing process affecting business growth

Cost Savings
lower insurance premiums
Cost Savings
Annual Growth
40%
Annual Growth
Driving Improvement
25% reduction in poor driving
Driving Improvement

CC Infrastructure Services (CC-IS)

Services · United Kingdom · SMB

Virtually paperless operation with significant admin and environmental benefits

Fuel Savings
10%
Fuel Savings
Admin Reduction
20%
Admin Reduction
Waste Reduction
50%
Waste Reduction

Ferris Ltd

Services · United Kingdom · SMB

Consolidated to single system with 15% growth and 20% admin reduction

Admin Reduction
20%
Admin Reduction
Turnover Growth
15%
Turnover Growth
Predicted Growth
£8 million
Predicted Growth

Burry Sealants

Services · United Kingdom · SMB

Regional expansion with 20% workforce growth and improved efficiency

Jobs Completed
13,000
Jobs Completed
Overall Growth
20%
Overall Growth
Workforce Expansion
20%
Workforce Expansion

CDC Draincare

Services · United Kingdom · Mid-Market

Runs with XERO

Doubled jobs nationally without increasing staff, 100% office productivity gain

Job Growth
100%
Job Growth
Field Productivity
20% increase
Field Productivity
Office Productivity
100% increase
Office Productivity

These customers also appear in ERP implementation stories

The same companies show up in our library of ERP implementation case studies — useful for seeing what the wider stack around this add-on looks like.

  • Dyno-Rod · Dynamics 365 Customer Service, Dynamics 365 Field Service

Summarised from each vendor's published customer stories. Figures are the vendor's own claims, not independently verified by ERP Research. See all 133 BigChange case studies

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ERP integrations

XeroBigChange for Xero
Prebuilt connector
Bi-directionalInvoicesPaymentsContacts

Native BigChange integration: automatic invoice push, contact sync and invoice payment status sync between BigChange and Xero.

QuickBooksBigChange for QuickBooks
Prebuilt connector
Bi-directionalInvoicesPaymentsContacts

Listed by BigChange among its supported accounting integrations alongside Xero and Sage.

Connector details independently verified against vendor marketplaces and documentation; last checked 2026-08-11.

Pricing

Full BigChange pricing breakdown — cost at 25/100/500 seats, competitor rates & FAQs

Model
Quote-based
Free trial
No

BigChange does not publish fixed pricing on its own site; prospects must request a quote/demo. Third-party listings cite tiered per-user monthly pricing, but figures vary across sources and are not independently confirmed on the vendor site. Get an independent shortlist with pricing guidance below.

What does BigChange cost?

BigChange does not publish a price. This is the going rate across the 3 field service vendors that do — use it to sense-check the quote you get.

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Technical & security

Hosting
SaaS with companion mobile app
Mobile app
Yes
Languages
English

About the vendor

Headquarters
Leeds, United Kingdom
Ownership
Part of Simpro Group (acquired October 2024)

Alternatives to BigChange in Field Service

BigChange — frequently asked questions

Does BigChange integrate with Sage or other accounting systems?

Yes. BigChange offers two-way integrations with Xero and Sage, syncing invoices, payments, contacts and completed job data (time, travel, labour, parts) so finance teams avoid duplicate data entry. It also lists QuickBooks among supported accounting integrations and provides a REST API and web-services library for custom or DIY connections.

How much does BigChange cost?

BigChange does not publish fixed pricing on its own website; pricing is quote-based and provided after a demo request. Third-party software marketplaces list varying per-user monthly tiers, but exact current pricing should be confirmed directly with BigChange.

Who is BigChange designed for?

BigChange targets mobile and field service businesses in trades such as plumbing, heating, HVAC, electrical, fire and security, facilities management, and equipment rental, typically small and mid-sized service companies managing engineers, vehicles and jobs in the field.

Is BigChange part of a larger company?

Yes. BigChange was acquired by Simpro Group in October 2024 and now sits alongside sister field-service brands AroFlo and ClockShark within that group.

Compare BigChange head-to-head

Free PDF · Vendor-neutral · No sales calls

The Field Service Buyer's Guide

Before you commit to BigChange, see how it sits against the 14 field service systems we track — on capability, ERP integration depth and what each one actually charges for.

Field Service Buyer's Guide

14 systems compared · 2026

ERP Research

  • BigChange compared side-by-side with 13 alternatives
  • ERP integration checklist — what to verify before you shortlist
  • The pricing questions that change the quote
  • A BigChange evaluation brief, included with the guide
Free Download

Field Service Buyer's Guide

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