BigChange
by BigChange · Field Service
All-in-one job management platform for mobile and field service businesses.
Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.
- Works with
- Xero
SageQuickBooks - Deployment
- Cloud
- Company size
- Small business, Mid-market
- Pricing
- Quote-based
- Headquarters
- Leeds, United Kingdom
Overview
BigChange is a UK-based field service management platform that combines CRM, job scheduling, mobile workforce management, vehicle tracking and invoicing in a single system, aimed at trades and mobile service businesses such as plumbing, heating, HVAC, electrical, fire and security, facilities management, and equipment rental. The platform is delivered as an office web app paired with a mobile app for field engineers, replacing paper-based job sheets with digital worksheets, forms, proof-of-service capture, and customer portals.
BigChange's back-office finance capabilities include quoting, invoicing, and cash-flow tracking, with two-way integrations to accounting systems (notably Xero, and also Sage) so that completed job data -- time, travel, labour and parts -- and invoices/payments can flow between BigChange and the accounting ledger without duplicate data entry. The company states integrations can be set up either via its web services library for self-service (DIY) integration or through its Professional Services team for bespoke connections, and it also offers a REST API for custom system integration.
Founded in Leeds, UK, BigChange has grown into one of the UK's established field service software vendors, reporting over 2,200 business customers, and in October 2024 was acquired by Simpro Group, joining sister brands AroFlo, ClockShark and Simpro to form a larger global field-service software group. BigChange has also introduced an AI layer branded "Lightning," adding natural-language query, automated technician briefings, and automated job documentation on top of the core job-management platform.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Modules & capabilities
BigChange covers 27 of 55 capabilities we track in this category (+2 partial)
49%- Drag-and-drop scheduling boardCore strength
- AI-driven schedule optimizationWorkforce and route optimisation in schedulingSupported
- Skill- and certification-based job matchingNot evidenced
- Route and travel-time optimizationCore strength
- Real-time dispatcher consoleReal-time job status trackingSupported
- Dynamic / automatic reschedulingNot evidenced
- SLA-based dispatch prioritizationNot evidenced
- Recurring and multi-visit job schedulingNot evidenced
“Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
Common use cases
- Replacing paper job sheets with a single digital job management system for a trades/field service business
- Syncing completed job time, travel, labour and parts data into Xero or Sage without re-keying
- Giving customers self-service job tracking and job card downloads via a portal
- Tracking vehicle location and driver behaviour across a field service fleet
- Capturing risk assessments, photos and signatures as proof of service for compliance
- Using natural-language AI queries to get business performance answers without building reports
- Scaling a growing field service operation (e.g. from a handful of engineers to dozens) on one platform
Strengths & considerations
Strengths
- Combines CRM, scheduling, mobile workforce, vehicle tracking and invoicing in one platform rather than separate point tools
- Two-way accounting sync (Xero, Sage) purpose-built around field service job data (time, travel, labour, parts)
- UK-founded and UK-focused, with strong presence among British trades and service SMEs
- Newer "Lightning" AI layer (JustAsk, FieldReady, JobReady, JobScribe, JobBrief) automating admin tasks specific to field service workflows
- Backed by Simpro Group scale (sister brands AroFlo, ClockShark, Simpro) following its October 2024 acquisition
ERP integrations
Native BigChange integration: automatic invoice push, contact sync and invoice payment status sync between BigChange and Xero.
Listed by BigChange among its supported accounting integrations alongside Xero and Sage.
Connector details independently verified against vendor marketplaces and documentation; last checked 2026-08-11.
Pricing
BigChange does not publish fixed pricing on its own site; prospects must request a quote/demo. Third-party listings cite tiered per-user monthly pricing, but figures vary across sources and are not independently confirmed on the vendor site. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- SaaS with companion mobile app
- Mobile app
- Yes
- Languages
- English
About the vendor
- Headquarters
- Leeds, United Kingdom
- Ownership
- Part of Simpro Group (acquired October 2024)
Alternatives to BigChange in Field Service
BigChange — frequently asked questions
Does BigChange integrate with Sage or other accounting systems?
Yes. BigChange offers two-way integrations with Xero and Sage, syncing invoices, payments, contacts and completed job data (time, travel, labour, parts) so finance teams avoid duplicate data entry. It also lists QuickBooks among supported accounting integrations and provides a REST API and web-services library for custom or DIY connections.
How much does BigChange cost?
BigChange does not publish fixed pricing on its own website; pricing is quote-based and provided after a demo request. Third-party software marketplaces list varying per-user monthly tiers, but exact current pricing should be confirmed directly with BigChange.
Who is BigChange designed for?
BigChange targets mobile and field service businesses in trades such as plumbing, heating, HVAC, electrical, fire and security, facilities management, and equipment rental, typically small and mid-sized service companies managing engineers, vehicles and jobs in the field.
Is BigChange part of a larger company?
Yes. BigChange was acquired by Simpro Group in October 2024 and now sits alongside sister field-service brands AroFlo and ClockShark within that group.
Evaluating Field Service?
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