DocuSign
by Docusign, Inc. · eSignature
Electronic signature and agreement management platform for sending, signing, and tracking documents.
Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.
- Works with
Oracle NetSuite
SAP
Microsoft Dynamics 365Salesforce
WorkdayCustom / other systems- Deployment
- Cloud
- Company size
- SMB, Mid-market, Enterprise
- Pricing
- Subscription (per user, tiered) with annual envelope allowances; custom enterprise pricing
- Founded
- 2003
- Headquarters
- San Francisco, California, USA
Overview
DocuSign eSignature lets organizations send, sign, and manage agreements electronically from any device. Senders prepare documents by adding fields and routing rules, and recipients sign through a responsive web or mobile experience without needing a DocuSign account. The platform supports a wide range of file types (PDF, Word, Excel, plain text and others), automatic field tagging, reusable templates, bulk send, and conditional and calculated fields.
Every completed agreement carries a tamper-evident PKI seal and a full audit trail, with a certificate of completion recording each recipient action. Administrators get real-time status tracking, configurable reports, user and access controls, single sign-on, and a range of signer authentication options including access codes, SMS one-time passcodes, phone authentication, knowledge-based authentication, and government-ID verification. Electronic signatures created with the service are designed to be legally valid under the U.S. ESIGN Act, the EU's eIDAS regulation, and comparable laws in many other jurisdictions.
DocuSign integrates with more than 1,000 business applications, including pre-built connectors and endorsed integrations for major ERP and business platforms such as SAP, Oracle NetSuite, Microsoft, Salesforce, and Workday. It is delivered as a cloud service with agreement data stored in one of five regional data centers (U.S., Canada, Europe, Australia, or Japan), and it maintains a broad set of security and compliance certifications.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Modules & capabilities
DocuSign covers 45 of 54 capabilities we track in this category (+1 partial)
83%- Multi-format file supportPDF, .doc/.docx, .xls/.xlsx, and .txtSupported
- Reusable document templatesSupported
- Rich field library20+ standard and custom fieldsCore strength
- Conditional / dynamic fieldsConditional and calculated fieldsSupported
- Field data validationSupported
- Automatic field/form detectionAutomatic form-field recognition + AI-assisted agreement-type detectionSupported
- Data merge / pre-fillNot evidenced
- Self-service web formsPowerForms and Web FormsSupported
“Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
Common use cases
- Sales teams closing contracts and order forms directly from a CRM or ERP
- Procurement teams executing purchase orders and vendor agreements
- HR teams handling offer letters and onboarding paperwork
- Finance and legal teams routing agreements for multi-party approval and signature
- Life-sciences organizations needing 21 CFR Part 11-compliant signatures
- Customer onboarding flows replacing paper or static PDF forms
- Real estate, financial services, and other document-heavy industries
Strengths & considerations
Strengths
- Large catalog of more than 1,000 pre-built integrations across CRM, ERP, HR, and productivity tools
- Broad, independently audited compliance coverage (ISO 27001, SOC 1/2, PCI DSS, FedRAMP, 21 CFR Part 11 module, eIDAS QSCDs)
- Regional data residency across five data-center regions (U.S., Canada, Europe, Australia, Japan)
- Signing experience localized in 44 languages with use across 180+ countries
- Wide range of signer-authentication methods up to government-ID verification
- Endorsed/validated integrations with SAP (SAP Endorsed App) and NetSuite (SuiteApp)
Considerations
- Pricing is a frequent point of criticism in reviews, particularly for small teams or low-volume users
- Standard plans meter usage by an annual envelope allowance (e.g., 100 envelopes per user per year), which can constrain high-volume use
- Some reviewers note limited in-app PDF editing and document-customization options
- Advanced capabilities can feel complex for users who only need basic signing
- Some authentication and delivery options (e.g., ID verification, SMS) carry per-use add-on costs
ERP integrations
Live listing on SAP Store. DocuSign also markets prebuilt embeds into SAP Ariba, SuccessFactors, and Customer Experience (SAP Signature Management by DocuSign).
Embeds eSignature into NetSuite invoice, purchase order, and contract workflows.
Live Workday Marketplace listing embedding eSignature into Workday business processes.
Part of DocuSign's Microsoft integration portfolio; no specific Microsoft AppSource listing URL could be confirmed in this research pass.
Connector details independently verified against vendor marketplaces and documentation; last checked 2026-08-11.
Pricing
Publicly listed plans: Personal $10/mo (5 envelopes/month), Standard $25/user/mo, Business Pro $40/user/mo (all annual billing); higher tiers are custom. Annual plans carry a 30-day money-back guarantee. Some add-ons (ID verification, SMS delivery) are billed per use. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- Vendor-hosted SaaS across five regional data centers (U.S., Canada, Europe, Australia, Japan).
- Data residency
- US, EU, UK, APAC
- Compliance
- SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, PCI DSS, FedRAMP, CSA STAR, 21 CFR Part 11, eIDAS, GDPR
- Mobile app
- Yes
- Languages
- 44 signing languages
About the vendor
- Founded
- 2003
- Headquarters
- San Francisco, California, USA
- Ownership
- Public (NASDAQ: DOCU)
- Notable customers
- Santander, Unilever
Alternatives to DocuSign in eSignature
DocuSign — frequently asked questions
Are DocuSign electronic signatures legally valid?
DocuSign electronic signatures are designed to be legally valid under the U.S. ESIGN Act and UETA, the EU's eIDAS regulation, and similar laws in many other countries. Each completed agreement includes a tamper-evident seal, an audit trail, and a certificate of completion.
Does DocuSign integrate with ERP and CRM systems?
Yes. DocuSign offers more than 1,000 pre-built integrations, including connectors for Oracle NetSuite (a Built-for-NetSuite SuiteApp), SAP (an SAP Endorsed App and Solution Extension), Microsoft Dynamics 365, Salesforce, and Workday, plus REST/SOAP APIs for custom integrations.
Where is my data stored?
Agreement data is stored in one of five regional data centers: the U.S., Canada, Europe, Australia, or Japan. The region is typically determined by your billing location, and enterprise customers can request a specific region when setting up an account.
What compliance certifications does DocuSign hold?
DocuSign maintains certifications and attestations including ISO 27001/27017/27018, SOC 1 Type II and SOC 2 Type II, PCI DSS, FedRAMP, CSA STAR, and a 21 CFR Part 11 module for FDA-regulated workflows, among others. Current reports are available through its Trust Center.
How much does DocuSign eSignature cost?
Publicly listed plans start at $10/month for Personal (5 envelopes/month), $25/user/month for Standard, and $40/user/month for Business Pro (all billed annually). Higher-volume and enterprise plans are custom-priced. Some features such as ID verification and SMS delivery are billed per use.
Evaluating eSignature?
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