Retail & Commerce ERP

Channel breadth and native connectors

Certified connectors for Shopify, BigCommerce, Magento, Amazon, Walmart, eBay, and your POS (Lightspeed, Toast, NCR). Custom integrations add months and brittle middleware.

Distributed order management

Allocation rules across FCs, 3PLs, and ship-from-store. BOPIS and endless-aisle workflows need DOM logic in or adjacent to the ERP, not a downstream OMS.

Merchandise planning depth

Open-to-buy, assortment planning, markdown optimisation, and seasonal demand forecasting. Fashion and lifestyle retailers need these natively; hardlines can often get by with light-touch planning.

Sales-tax automation

Avalara or TaxJar integration at line-item level across US states and international jurisdictions. Manual tax setup becomes a full-time job above 15 states.

Loyalty and CRM unification

POS-side customer identity, purchase history, and promotions tied to the ERP customer record so margin analysis stays clean.

Returns and reverse logistics

RMA workflows that close the inventory loop without margin leakage. 3PL return handling and marketplace-specific return rules add complexity.

Channel count and transaction volume

Per-channel integration fees, plus metered order processing costs at high volume. One marketplace can double middleware spend.

SKU count and variant depth

Fashion retailers with size/colour/width matrices carry 10x the master data of general merchandise. Item-master load affects performance and implementation scope.

POS footprint and hardware

Every lane adds licence plus hardware refresh budget. Mobile POS and kiosks stretch scope further.

Omnichannel fulfilment complexity

Ship-from-store and BOPIS require store labour, network engineering, and real-time inventory — each a cost line that store-only retailers skip.

Franchise and royalty calculations

Multi-brand portfolios with fee tiers and co-op contributions add finance complexity and may require a royalty engine add-on.

POS systems

Lightspeed, Toast, Square, NCR Aloha/Xstore, Oracle Simphony, Revel. Native or certified bi-directional connectors are table stakes.

Ecommerce platforms

Shopify (including Shopify Plus), BigCommerce, Magento (Adobe Commerce), WooCommerce, Salesforce Commerce Cloud. Each has different API maturity.

Marketplaces

Amazon Seller/Vendor Central, Walmart Marketplace, eBay, Etsy, TikTok Shop. Marketplace fees and return policies need ERP-side accounting logic.

Sales tax and compliance

Avalara AvaTax, TaxJar, Vertex. Automated filings and jurisdiction updates save hundreds of hours per year.

3PL and fulfilment

ShipBob, ShipHero, Flexe, Deliverr. Bi-directional inventory sync and returns handling decide whether your SKU counts match reality.

Loyalty and CRM

Salesforce Commerce, Klaviyo, Yotpo, Loyalty Lion. Data flow from POS through ERP to CRM enables LTV analysis and segmentation.

AI-driven demand forecasting

Store and SKU-level forecasting that learns from weather, local events, and online signals. Reduces stock-outs and ageing inventory simultaneously.

Dynamic pricing and markdowns

ML models that optimise markdown cadence to maximise sell-through while preserving margin. Adopted broadly by apparel and lifestyle retailers.

Visual search and product matching

Product discovery powered by image embeddings, both customer-facing and for catalogue deduplication at scale.

Autonomous replenishment

Store-level auto-ordering tuned to local demand patterns, freight schedules, and supplier lead times — hands-off for 80%+ of SKUs.

Generative product content

LLM-driven title, description, and attribute generation at scale. Catalogues of 100K+ SKUs become maintainable without dedicated copywriting teams.

Real-time fraud detection

Transaction-level ML scoring at POS and checkout. Cuts chargeback losses and friendly-fraud returns by meaningful percentages.