Epicor Kinetic Field Service
Epicor Kinetic confirms 7 of the 23 field service capabilities we track, with a further 7 partially covered. Its deepest coverage is in Case Management; it is thinnest on Field Service.
Epicor Kinetic provides solid field service functionality covering most mid-market requirements. It is not a core differentiator, but it handles standard workflows effectively.
- 7of 23
- Capabilities confirmed
- 23
- Documented features
- Case Management
- Strongest area
- Field Service
- Thinnest area
How Epicor Kinetic scores against the 23 field service capabilities we track across every ERP in our catalogue.
- Case Management4 of 8
- Self-Service & Portals2 of 7
- Field Service1 of 8
“Not documented” means our research has not confirmed the capability either way — it is not a finding that Epicor Kinetic lacks it. Coverage is scored against one shared capability list, so it is comparable between products.
The field service scope Epicor Kinetic ships, grouped as the product itself organises it.
Core Service Management3
Manages in-house repairs along with basic offsite services and installations.
- In-house repair managementTracks repair jobs performed at the company's own facility.
- Offsite service and installation managementManages service and installation work performed at customer sites.
Will Epicor Kinetic meet your core service management needs? Build your requirements and perform a full analysis.
Build my requirements →Returned Material Authorization (RMA)3
Tracks returns and disposition using unique return material authorization numbers.
- RMA number trackingTracks return material authorization numbers throughout the return process.
- Returns disposition processesManages the disposition steps for returned materials.
Will Epicor Kinetic meet your returned material authorization (rma) needs? Build your requirements and perform a full analysis.
Build my requirements →ePartsBook3
Gives field and service staff visual context and historical trend data so they can resolve issues faster.
- Visual context parts lookupLets technicians look up parts using visual references.
- Trend data diagnosticsSurfaces trend data to help diagnose recurring issues.
Will Epicor Kinetic meet your epartsbook needs? Build your requirements and perform a full analysis.
Build my requirements →Maintenance Management3
Handles maintenance requests for production and facility equipment, covering both planned and ad hoc work.
- Planned maintenance processingSchedules and processes planned equipment maintenance.
- Ad hoc maintenance requestsProcesses unplanned, ad hoc maintenance requests.
Will Epicor Kinetic meet your maintenance management needs? Build your requirements and perform a full analysis.
Build my requirements →Case Management4
Lets field service reps access knowledge bases, prior service calls, warranty details, and contracts alongside dispatching activities.
- Field dispatching activitiesCoordinates dispatch of field service activities to technicians.
- Online knowledge base accessGives field staff access to an online knowledge base for troubleshooting.
- Warranty info and service contract accessProvides access to warranty and service contract information during service calls.
Will Epicor Kinetic meet your case management needs? Build your requirements and perform a full analysis.
Build my requirements →Service Contract and Warranty Management3
Executes service contracts on time and to spec, including the option to create service-level agreements tied to automatic invoicing.
- Service-level agreement generationGenerates service-level agreements tied to customer contracts.
- Automatic billing optionsAutomatically bills customers according to their service agreement terms.
Will Epicor Kinetic meet your service contract and warranty management needs? Build your requirements and perform a full analysis.
Build my requirements →Other capabilities4
- Personalized case resolution and follow-upResolves and follows up on customer cases with a personalized approach.
- B2B e-commerce order lifecycle experienceSupports the full B2B order lifecycle through an e-commerce experience.
Will Epicor Kinetic meet your other capabilities needs? Build your requirements and perform a full analysis.
Build my requirements →The Epicor Kinetic Evaluation Kit
An independent assessment of Epicor Kinetic — strengths, gaps and real pricing — plus a requirements template you can score its field service against alongside every other system on your shortlist.
Epicor Kinetic Evaluation Kit
2026 Edition · PDF guide + XLSX template
ERP Research
- Buyer's guide (PDF): Epicor Kinetic independently assessed — where it is strong, where it is not, and what it actually costs
- Requirements template (XLSX): weight your requirements and score vendors side by side
- Built to work with the 23 field service capabilities scored on this page
- The questions to put to the vendor and to implementation partners
Epicor Kinetic Evaluation Kit
Epicor Kinetic add-ons & integrations
Extend Epicor Kinetic with best-of-breed software that integrates with it:
Highlighted product links go straight to the vendor and are affiliate links — we may earn a commission if you sign up. This never affects which products we list or how we rank them.
Field Service coverage across the systems most often shortlisted alongside it, scored against the same capability list.
| Area |  |  |  |  |
|---|---|---|---|---|
| Case Management | 4+1/8 | 5+1/8 | 5+2/8 | 3+4/8 |
| Self-Service & Portals | 2+2/7 | 2+2/7 | 5/7 | 2+1/7 |
| Field Service | 1+4/8 | 4+2/8 | 5+2/8 | 4+3/8 |
Each cell reads confirmed+partial/scored. Grey reflects capabilities our research has not confirmed either way — it is not a finding that a product lacks them.
Field Service — strength by vendor
| Vendor | Strength | Best for | Starting price | Implementation | Actions |
|---|---|---|---|---|---|
 | ★★★ strong | Mid-to-large companies in the Microsoft ecosystem | $50/user/mo | 6–14 months | |
 | ★★★ strong | Midsize companies wanting unlimited users and flexible cloud ERP | Custom | 4–8 months | |
| ★★★ strong | Asset-intensive industries needing ERP, EAM, and field service in one platform | $100/user/mo | 6–14 months | |
| ★★ moderate | Large, complex enterprises needing deep customisation and controlled upgrades | Custom | 6–18 months | |
| ★★ moderate | Discrete and mixed-mode manufacturers | $100/user/mo | 5–10 months | |
| ★★ moderate | Large enterprises wanting industry-specific cloud ERP | Custom | 9–18 months | |
 | ★★ moderate | Small businesses and startups wanting affordable, modular ERP | $24.90/user/mo | 1–4 months | |
 | ★★ moderate | Large manufacturers and distributors with complex operations | Custom | 9–18 months |
Evaluating field service on Epicor Kinetic
What to put in front of the vendor before you commit.
- 1Mobile app capabilities (offline, GPS, photo)
- 2Scheduling and dispatch optimisation
- 3Parts availability and van stock management
- 4Service contract and warranty tracking
- 5Integration with IoT for predictive maintenance
Epicor Kinetic starts at $100/user/mo with a typical total cost of $100K–$500K and a 5–10 months implementation.
Full Epicor Kinetic pricing breakdown →Need help evaluating Epicor Kinetic field service?
Tell us what you need it to do and we'll help you work out whether Epicor Kinetic is the right fit — and which partners have done it before.
Epicor Kinetic Field Service FAQ
Does Epicor Kinetic have a field service module?
Yes — Field Service & Asset Management covers in-house repairs, offsite installations, returns, technician tools, maintenance, and service contracts, rated moderate overall. It shares data with Kinetic's CRM, so case history and warranty details are visible to dispatchers and technicians.
Can Kinetic technicians access case history and warranty details in the field?
Yes — Case Management lets field service reps pull knowledge-base articles, prior service calls, warranty coverage, and contract terms alongside dispatch information, so technicians arrive with context rather than working from a bare work order.
Is Epicor Kinetic field service good enough for a dedicated service business?
It's rated moderate — solid for manufacturers supporting the equipment they sell, but lighter than specialist field-service platforms built around complex scheduling, parts logistics, and SLA management. Manufacturers with a large standalone service organization often add a dedicated field-service tool.
Does Epicor Kinetic track service contracts and maintenance schedules?
Yes — Field Service & Asset Management covers service contracts and maintenance scheduling for equipment sold or serviced, tied to the same customer and asset records used elsewhere in Kinetic, so renewals and maintenance due dates stay visible alongside case history.
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