Epicor Prophet 21 Sales
The sales side of an ERP: quotes and pricing, order processing, customer and account management, post-sale service, and sales reporting on shared master data.
Epicor Prophet 21 provides solid sales functionality covering most mid-market requirements. It is not a core differentiator, but it handles standard workflows effectively.
The sales scope Epicor Prophet 21 ships, grouped as the product itself organises it.
Order Capture and Entry3
Captures orders entered at the counter, remotely, or online into a single order record.
- Shipping and Carrier IntegrationAutomates carrier selection, freight calculation, and shipping label printing at order fulfillment.
- Credit Card ProcessingProcesses card payments at order entry using EMV chip and encrypted swipe methods.
Will Epicor Prophet 21 meet your order capture and entry needs? Build your requirements and perform a full analysis.
Build my requirements →B2B Storefront3
Provides business-customer-specific pricing, repeat ordering, and account payment features online.
- Fast RepurchaseLets returning business customers quickly re-order previously purchased items online.
- Product Search and ComparisonLets online buyers search, compare, and closely view product listings before ordering.
Will Epicor Prophet 21 meet your b2b storefront needs? Build your requirements and perform a full analysis.
Build my requirements →Other capabilities14
- Cross-Platform Mobile CRM AppGives field sales representatives account visibility on Apple, Microsoft, and Android devices.
- Sales Forecasting and Performance AnalyticsTracks sales rep performance and up-sell activity, with forecasting analytics.
Will Epicor Prophet 21 meet your other capabilities needs? Build your requirements and perform a full analysis.
Build my requirements →Epicor Prophet 21 Sales screens
What sales actually looks like in Epicor Prophet 21.
The Epicor Prophet 21 Evaluation Kit
An independent assessment of Epicor Prophet 21 — strengths, gaps and real pricing — plus a requirements template you can score its sales against alongside every other system on your shortlist.
Epicor Prophet 21 Evaluation Kit
2026 Edition · PDF guide + XLSX template
ERP Research
- Buyer's guide (PDF): Epicor Prophet 21 independently assessed — where it is strong, where it is not, and what it actually costs
- Requirements template (XLSX): weight your requirements and score vendors side by side
- Structured by module, so sales sits alongside the rest of your scope
- The questions to put to the vendor and to implementation partners
Epicor Prophet 21 Evaluation Kit
Epicor Prophet 21 add-ons & integrations
Extend Epicor Prophet 21 with best-of-breed software that integrates with it:
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Sales — strength by vendor
| Vendor | Strength | Best for | Starting price | Implementation | Actions |
|---|---|---|---|---|---|
 | ★★★ strong | Fast-growing mid-market companies wanting unified cloud ERP | $99/user/mo | 4–9 months | |
 | ★★★ strong | Mid-to-large companies in the Microsoft ecosystem | $50/user/mo | 6–14 months | |
 | ★★★ strong | Midsize companies wanting unlimited users and flexible cloud ERP | Custom | 4–8 months | |
 | ★★★ strong | Process manufacturers (food, chemicals, pharma) needing batch/formula control | Custom | 8–15 months | |
 | ★★★ strong | Small businesses and startups wanting affordable, modular ERP | $24.90/user/mo | 1–4 months | |
 | ★★★ strong | Professional services firms already on Salesforce | $100/user/mo | 3–7 months | |
 | ★★★ strong | Manufacturers and distributors already on Salesforce wanting native ERP | $150/user/mo | 4–8 months | |
 | ★★ moderate | Mid-market and standardised enterprises wanting fast time-to-value | $180/user/mo | 3–6 months |
Evaluating sales on Epicor Prophet 21
What to put in front of the vendor before you commit.
- 1Order processing depth: allocation, backorders, partial shipments, returns
- 2Pricing sophistication — contract, volume and margin-based discount approval
- 3Quote-to-order workflow automation and real-time stock visibility
- 4How much customer management the module really has, versus needing Salesforce or HubSpot alongside it
- 5Customer self-service portal capabilities
Epicor Prophet 21 starts at $75/user/mo with a typical total cost of $60K–$300K and a 3–7 months implementation.
Full Epicor Prophet 21 pricing breakdown →Need help evaluating Epicor Prophet 21 sales?
Tell us what you need it to do and we'll help you work out whether Epicor Prophet 21 is the right fit — and which partners have done it before.
Epicor Prophet 21 Sales FAQ
Does Prophet 21 support counter sales for walk-in customers?
Yes. Prophet 21's counter sales function supports walk-in customer transactions, including product look-up, credit check, and signature capture directly at a sales counter — common in wholesale distribution branches.
Does Prophet 21 manage vendor rebates and customer-specific pricing?
Yes. Prophet 21 tracks customer-specific pricing structures and vendor rebate programs, and can flag negotiated rebates from agreement through receipt so sales staff can see true margin.
Does Prophet 21 include a sales pipeline or CRM function?
Yes, though it's aimed at distribution sales rather than a full enterprise CRM: Sales Management and CRM tracks prospects, customers, and pipeline activity, with a mobile app for field sales order entry, alongside customer buying-trend analysis that flags declining purchase patterns.
Can field sales reps enter orders from a tablet in Prophet 21?
Yes. Mobile Sales Order Entry lets field sales staff enter orders and check account information from tablets or laptops rather than calling them in.
Does Prophet 21 support B2B and B2C ecommerce storefronts?
Yes. Prophet 21's ecommerce capability provides B2B and B2C online storefronts integrated with the core order and product database, including business-customer-specific pricing and repeat ordering for the B2B storefront.
Other Epicor Prophet 21 modules
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PricingEpicor Prophet 21 Pricing & Costs
Compare Epicor Prophet 21 pricing, licensing, and implementation costs.
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