Microsoft Dynamics 365 AI features
Copilot in Finance and Supply Chain Management spans generative summaries on record pages, a conversational sidecar assistant, and a newer wave of autonomous agents for reconciliation and procurement, most of it added since 2024 and several pieces still in preview. Licensing splits three ways: page-level summaries and the sidecar assistant ride on the base subscription through Power Platform integration, the older Finance Insights predictions draw on a pooled monthly credit allowance included with the tenant, and the autonomous agents bill separately by the run through a metered credits model. Demand forecasting, cash flow forecasting and budget proposals predate the Copilot brand by several years and sit on that same pooled-credit model rather than the newer per-run agent pricing.
What Microsoft Dynamics 365 (Copilot) actually ships under “AI”, split by what each feature does rather than the marketing umbrella it ships under. Licensing detail below is qualitative — how a feature is packaged, not what it costs — because vendor AI pricing moves faster than any research pass can keep current; this page never states a price.
- Generative7
- Predictive6
- Agent3
- Assistant2
- Automation2
- Search1
Every AI feature, and what kind it is
Filter by what a feature actually does, whether it is generally available, and how it is licensed. An assistant that drafts text and a model that forecasts demand are both sold as AI and answer completely different questions.
Showing 21 of 21 features
Account Reconciliation Agent
Copilot
AgentPreviewA controller closing the books gets a proposed fix for a mismatched voucher amount or a pending-to-general-ledger gap, cutting the manual trace through subledger detail that period-end reconciliation otherwise takes.
Licensing: Metered by consumption — Billed per Copilot Studio credit consumed on each run rather than bundled into the base subscription; this agent must also be manually activated before it becomes available in an environment.
Supplier Communications Agent
Copilot
AgentPreviewSorts incoming vendor emails into confirmations and change requests, pulls out what actually changed, and drafts the follow-up note back to the supplier, saving a buyer from reading every reply line by line.
Licensing: Metered by consumption — Billed through Copilot Studio credits with a fixed cost per run plus a variable cost tied to resource use, on top of the base subscription.
Procurement Agent Impact Analysis
Copilot
AgentPreviewWorks out how a supplier's requested change to a purchase order ripples into inventory, production schedules and customer delivery dates, and labels the change as having an impact or not before a buyer decides whether to accept it.
Licensing: Metered by consumption — Billed through the same Copilot Studio credit model as the Supplier Communications Agent, on top of the base subscription.
AI Summaries on Purchase Order, Sales Order and Vendor Pages
Copilot
GenerativeGenerally availablePuts a plain-language readout at the top of a purchase order, sales order or vendor record — confirmed and overdue line counts, hold status, open orders — so a planner or buyer can judge a record's health before opening every line.
Licensing: Included in the base licence — Turned on by default once Power Platform Integration is enabled; no separate consumption charge is documented for this feature.
Workload Insights in the Warehouse Management Mobile App
Copilot
GenerativeGenerally availableGreets a warehouse worker at sign-in with a spoken-language rundown of unstarted pick and receive work and active sessions on the floor, replacing a manual scan across worklists to plan the shift.
Licensing: Included in the base licence — Turned on by default from the required application version; no separate consumption charge is documented for this feature.
Analyze Demand Plans with Copilot
Copilot
GenerativeGenerally availableLets a demand planner click a point on a forecast chart and ask a plain-language question about shifts, trends, outliers or deviations, and get an answer with a supporting chart instead of building a pivot to find the same pattern.
Licensing: Included in the base licence — Turned on by default for tenants running the general-availability build of Demand planning; no separate consumption charge is documented for this feature.
Collections Coordinator Summary
Copilot
GenerativeGenerally availableSummarizes a customer's overdue invoices, payment history and remaining credit, then drafts a reminder email a collections analyst can edit before sending, replacing a manual pull across separate aging and history screens.
Licensing: Included in the base licence — Requires installing the separate Copilot in Finance app into the environment's data platform; no additional per-use charge is documented beyond that setup.
Copilot Sidecar Assistant
Copilot
AssistantGenerally availablePuts a chat pane alongside any Finance or Supply Chain Management screen where a user can ask how to complete a task and get an answer drawn from product documentation and the current page's context, cutting the detour to search or a colleague.
Licensing: Included in the base licence — Described as the primary Copilot interface across finance and operations apps; no separate consumption charge is documented for this feature.
Chat with Finance and Operations Data
Copilot
SearchPreviewAnswers a plain-language question directly from a user's own transactional records rather than product documentation, so a manager can ask about open orders or account balances without opening the underlying list page.
Licensing: Not documented — No licensing or consumption terms were stated on the page reviewed.
Immersive Home
Copilot
AssistantGenerally availableReplaces the classic landing page with a personalized work summary and a ranked view of active agent activity, aiming to put a user's actual queue in front of them instead of a static menu of tiles.
Licensing: Included in the base licence — Reached general availability alongside the base cross-app Copilot capability set; no separate consumption charge is documented for this feature.
Agent Management
Copilot
AutomationPreviewGives an administrator one place to find, configure and turn on the autonomous agents running across an environment, instead of hunting through separate feature-management toggles for each one.
Licensing: Included in the base licence — No separate consumption charge documented for the management surface itself; the agents it configures bill individually.
Dynamics 365 ERP MCP Server
AutomationGenerally availableLets a developer build a custom agent that reads and writes Finance and Supply Chain Management data and business logic through a standard protocol, replacing bespoke connector or API code for that integration work.
Licensing: Not documented — No separate consumption terms were stated on the pages reviewed.
Demand Forecasting
PredictiveGenerally availableBuilds a statistical baseline forecast from historical transactions using several time-series methods and picks the best fit, giving a planner a starting projection to review and adjust rather than a blank planning worksheet.
Licensing: Metered by consumption — Runs on a separate machine-learning compute resource; a lower-throughput tier is available at no added cost, while higher throughput draws on a paid cloud-compute tier billed outside the Finance and Supply Chain Management subscription.
Demand Planning Forecast Algorithms
PredictiveGenerally availableRuns a choice of selectable forecasting algorithms, or a custom model, against historical demand data with a collaborative review workflow, replacing the older single-method forecasting worksheet with something a planning team can adjust together.
Licensing: Included in the base licence — No separate charge is documented for the base algorithm set; a custom model can draw on outside compute the buyer provisions separately.
Cash Flow Forecast (Finance Insights)
PredictiveGenerally availableTrains a model on an organization's own transaction history to project cash position further out than the configuration-based forecast alone, with editable scenarios a treasury analyst can flex between optimistic and pessimistic assumptions.
Licensing: Included in the base licence — Draws on a pooled monthly allowance of platform prediction credits included with the tenant license; additional credits beyond that allowance are a separate purchase.
Customer Payment Predictions
PredictiveGenerally availablePredicts when a specific customer is likely to pay an outstanding invoice based on that customer's own payment history, so a collections team can prioritize follow-up calls on the accounts least likely to pay on time.
Licensing: Included in the base licence — Draws on the same pooled monthly platform prediction-credit allowance as the other Finance Insights features, included with the tenant license.
Budget Proposals (Finance Insights)
PredictiveGenerally availableDrafts a first-pass budget register entry from historical actuals and prior budgets, giving a budget manager a starting point to refine rather than a blank register for every new cycle.
Licensing: Included in the base licence — Draws on the same pooled monthly platform prediction-credit allowance as the other Finance Insights features, included with the tenant license.
Workflow History Summary
Copilot
GenerativeGenerally availableCondenses a workflow's full approval trail — submitters, dates, decisions, comments — into a short readout, so an approver can catch up on a document's history without scrolling every step.
Licensing: Included in the base licence — Listed as a standard cross-app Copilot feature; no separate consumption charge is documented.
Traceability Activity and Where-Used Summaries
Copilot
GenerativeGenerally availableTurns a tracked item's full activity log and its where-used report into a short written summary, saving a quality or compliance reviewer the work of reading through the raw transaction trail during a recall investigation.
Licensing: Separately licensed add-on — Only available inside the separately licensed Traceability add-in rather than the base subscription.
Price-Demand Correlation Insights
PredictiveOn the roadmapSurfaces correlations between past sales-price changes and demand patterns for a planner setting up a unified pricing and demand scenario, replacing a manual side-by-side comparison of price and volume history.
Licensing: Not documented — Listed as a planned release with no licensing terms stated yet.
Forecast Accuracy Explanations
GenerativeOn the roadmapWrites a plain-language explanation of why a given demand forecast is or isn't tracking accurately, so a planner can judge whether to trust a number instead of digging through the underlying model's inputs by hand.
Licensing: Not documented — Listed as a planned release with no licensing terms stated yet.
Microsoft Dynamics 365’s AI features by the module they touch — open a module hub for the full capability picture that surrounds each one.
Budget Proposals (Finance Insights) · Cash Flow Forecast (Finance Insights) · Collections Coordinator Summary +8 more
Analyze Demand Plans with Copilot · Copilot Sidecar Assistant · Demand Forecasting +10 more
AI Summaries on Purchase Order, Sales Order and Vendor Pages
AI Summaries on Purchase Order, Sales Order and Vendor Pages · Demand Forecasting
AI Summaries on Purchase Order, Sales Order and Vendor Pages · Procurement Agent Impact Analysis · Supplier Communications Agent
Workload Insights in the Warehouse Management Mobile App
Traceability Activity and Where-Used Summaries
The Microsoft Dynamics 365 Evaluation Kit
An independent assessment of Microsoft Dynamics 365 — strengths, gaps and real pricing — plus a requirements template you can score its finance & accounting against alongside every other system on your shortlist.
Microsoft Dynamics 365 Evaluation Kit
2026 Edition · PDF guide + XLSX template
ERP Research
- Buyer's guide (PDF): Microsoft Dynamics 365 independently assessed — where it is strong, where it is not, and what it actually costs
- Requirements template (XLSX): weight your requirements and score vendors side by side
- Structured by module, so finance & accounting sits alongside the rest of your scope
- The questions to put to the vendor and to implementation partners
Microsoft Dynamics 365 Evaluation Kit
How this compares
Generally-available AI features per module, Microsoft Dynamics 365 against the systems most often shortlisted alongside it.
| Module |  |  |  |  |  |
|---|---|---|---|---|---|
| Finance & Accounting | 8 | 24 | 4 | 1 | 1 |
| Manufacturing | 0 | 1 | 0 | 1 | 0 |
| Supply Chain | 8 | 3 | 1 | 1 | 0 |
| Sales | 1 | 5 | 2 | 0 | 2 |
| HR & Payroll | 0 | 0 | 1 | 0 | 1 |
| Project Management | 0 | 2 | 0 | 1 | 1 |
| Inventory Management | 2 | 1 | 2 | 1 | 0 |
| Procurement | 1 | 4 | 1 | 1 | 0 |
| Warehouse Management | 1 | 0 | 0 | 0 | 0 |
| Ecommerce | 0 | 0 | 1 | 0 | 0 |
| Business Intelligence | 0 | 0 | 1 | 0 | 0 |
| Quality Management | 1 | 1 | 0 | 0 | 0 |
| Field Service | 0 | 0 | 0 | 0 | 0 |
| Asset Management | 0 | 2 | 0 | 0 | 0 |
3 generally-available AI features0 researched, none GA yet— not tracked — we have not researched this product/module combination
Microsoft Dynamics 365 implementation partners
Most of these features need configuration and clean data before they do anything — these firms have delivered Microsoft Dynamics 365 before.
Microsoft Dynamics 365 AI FAQ
How many of these AI features are generally available right now?
14 of the 21 features tracked here are generally available. The remaining 7 split between public preview — including every agent-style capability — and two roadmap items with no release date confirmed yet.
Which features cost extra to use?
The three autonomous agents bill separately through per-run Copilot Studio credits on top of the base subscription. The Finance Insights predictions — cash flow forecasting, payment predictions and budget proposals — draw on a pooled monthly credit allowance included with the tenant, with extra credits a separate purchase if that allowance runs out. Everything else reviewed here is included in the base subscription once the required platform integration is turned on.
Are the autonomous agents different from the assistant-style Copilot features?
Yes. Three features here are explicitly agent-branded rather than assistant-style: the Account Reconciliation Agent, the Supplier Communications Agent, and Procurement Agent impact analysis. All three work through multi-step tasks with a proposed action a human still approves, all three are still in preview, and all three bill by the run rather than riding on the base subscription.
Is the core Copilot sidecar assistant included in the subscription?
Yes. The sidecar chat pane, workflow history summaries, and the record-page AI summaries on purchase orders, sales orders and vendor pages are all described as standard features with no separate consumption charge, though several require Power Platform Integration to be turned on first.
Which ERP modules does the AI actually touch?
Coverage concentrates in finance and supply chain more broadly, with specific footprints in procurement, inventory, warehouse management, and quality management through the separately licensed traceability add-in. Manufacturing, HR, ecommerce, business intelligence, asset management and field service have no dedicated AI feature recorded here.
Does Dynamics 365 include AI-based demand forecasting?
Yes, in two forms. An older statistical forecasting engine has run since the product's early cloud releases, and a newer Demand Planning module adds a choice of forecasting algorithms with a Copilot layer on top for analyzing the results in plain language. The older engine's higher-throughput tier draws on a paid outside compute resource rather than the base subscription.
Do the Finance Insights predictions require a lot of historical data?
Yes — this is documented as a real constraint, not a suggestion. Customer payment predictions need at least a year of invoice history to train reliably, and budget proposals are described as needing several years of consistent data, with three years as a minimum and five to ten years recommended for better results.
What must a buyer approve before an agent takes action?
Every agent-style feature reviewed here proposes an action for a human to accept, reject or edit rather than acting unsupervised — a reconciliation fix, a purchase-order change assessment, or a drafted supplier email. None of the sources reviewed describe any of these agents posting a transaction or sending a message without that review step.
Related Resources
Retail ERP Requirements: Complete Checklist (2026)
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GuideRetail ERP Requirements: Complete Checklist (2026)
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PricingMicrosoft Dynamics 365 Pricing & Costs
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