Companies Using InforCustomer List & Real Case Studies

Challenge

Manual purchase-order approval in Sogefi Brazil's purchasing department delayed acquisition of parts, supplies, and raw materials, contributing to factory downtime; only 60% of POs were approved on time.

Results

On-time PO approval rose from 60% to 97%, approvals became 42% faster, and the process is 100% compliant with segregation-of-duties requirements.

Challenge

Excess inventory and low fill rates; manual processes with backorders

Results

Achieved $2 million reduction in excess inventory, improved fill rates by 5%, and reduced stockouts

Challenge

CONTAINEX ran on an outdated, internally-developed legacy system that lacked a contemporary user experience, and needed centralised master data management, high automation, financial consolidation across subsidiaries, and integration with existing infrastructure.

Results

The rollout unified more than 400 concurrent users across 27 financially independent companies onto one ERP platform supporting 16 languages, with integrated processes spanning rental through finance and an architecture designed to support future digitalisation.

Challenge

The retailer needed to integrate fragmented technology systems, support complex reverse manufacturing processes, and improve operational agility across manufacturing, logistics and finance to enable rapid international and multi-channel growth.

Results

Operational management time fell by 30%, on-time delivery to stores and customers exceeded 95%, and 90% of daily operations became highly automated with real-time inventory and cost traceability.

Challenge

After a 2020 private-equity acquisition, Functional Devices' homegrown ERP had become a limitation on growth and could not support end-to-end operations or long-term scalability.

Results

The company reports 30% revenue growth in three years, a 25% increase in employee efficiency without added headcount, and doubled shipping throughput with minimal staffing changes.

Challenge

Manual data manipulation caused reporting delays, and the prior system lacked multi-company/multi-entity setup, sufficient donor reporting, multi-currency support, and the ability to segregate or aggregate data by donor requirements while needing 9 dimensions per transaction string.

Results

Donor reports were completed 2 weeks ahead of deadline having previously missed deadlines, audit deadlines were met for the first time since implementation, and reporting now requires just a click of a button with reduced evening overtime for the accounting team; support turnaround time is 3-5 minutes.

Challenge

Plantasjen's logistics transformation required coordinating multiple external partners under tight timelines with high operational dependency and an expanding project scope, while IT retained internal delivery responsibility.

Results

The backlog was reduced by 60% without reducing scope, and the team delivered a supplier portal alongside parallel WMS and ERP extension work without increasing headcount or cost.

Challenge

Systemair lacked effective API security functionality in Infor M3, creating operational difficulties in managing secure data communication across global divisions and exposing the company to potential security risks.

Results

API security became manageable across operations, the tool was successfully integrated into daily workflows for its five users, and management gave positive feedback on the implementation.

Challenge

Tate's Bake Shop had outgrown its existing ERP system and was manually re-keying orders from EDI and e-commerce platforms into production, while needing to handle over a million cookies of daily output with full traceability and recall compliance.

Results

Manual order re-keying was eliminated through EDI automation, and the company now produces over one million cookies daily with 91% of revenue coming from the commercial wholesale and retail channel, following annual sales that had quadrupled over five years.

Challenge

Varner's new 47,250 sqm Swedish distribution warehouse handles millions of daily transactions across integrated systems, and small operational errors risked significant downstream impacts and delivery disruptions without immediate detection.

Results

The total number of issues triggered by errors was reduced dramatically following the VBU implementation.

Challenge

Xpress Boats, a manufacturer of all-welded aluminum boats and trailers, relied on manual processes with hard-to-spot inefficiencies that threatened on-time delivery, especially during peak seasons.

Results

Xpress Boats reports 98% faster process issue identification, 90% less employee time spent tracking issues, and a 50% reduction in expedited shipping costs, with issues now identified in minutes rather than days.

Challenge

Marine transportation company generated 300,000-500,000 sheets/year, approval process took days with no visibility

Results

Eliminated paper copies, enabled 20% billing growth without additional AP staff, achieved real estate savings

Challenge

Cogent faced IT obsolescence requiring an upgrade and operated a heavily paper-based manual system for employee expense collection and processing, leading to inefficiencies and data duplication.

Results

Employee expense capture, processing, and filing became fully digitalized and paperless, eliminating manual data entry duplication and enabling enhanced support for remote working.

Challenge

Denroy needed to rapidly pivot and scale operations during the pandemic while managing three distinct business divisions with different requirements: aerospace polymer manufacturing, its Denman hairbrush business, and a newly created DenPro PPE division.

Results

Denman volumes increased from 3 million to over 4 million units annually at peak; DenPro PPE reached full production capacity by December 2020 after first orders in May 2020; the company maintained SC21 Gold Standard requiring 99-100% quality and delivery rates throughout.

Challenge

Endries outgrew its existing warehouse management solution as its requirements grew more complex, prompting a search among warehouse management systems.

Results

Endries recorded a 40% increase in warehouse personnel productivity and removed an entire shift without negatively impacting service levels.

Challenge

Engtek needed to manage complex workflows and regional expansion across multiple manufacturing plants in Southeast Asia while tracking component production status and inventory across hundreds of machines.

Results

Productivity improved 600%, with one operator now managing 5-6 machines versus one previously, and the cash conversion cycle was reduced from 120 days to 70 days, alongside real-time production tracking and inventory visibility.

Challenge

Onboarding new customers was slow (up to 6 months); lacked efficient way to manage EDI; required dedicated full-time EDI administrator

Results

Dramatically reduced customer onboarding time from 6 months to 1 month; improved cost structure; eliminated need for dedicated EDI staff

Challenge

Höganäs needed software to support its M3 implementation and lost critical bulk data update functionality after an M3 software update, leaving it without a safe, controlled way to make mass data updates without SQL access, including migrating data from SAP to M3 for a newly acquired business.

Results

The company gained improved security for mass updates through an API-based approach, eliminated SQL dependency, completed the SAP-to-M3 data migration, and shifted data management responsibilities from IT to business teams.

Challenge

During a vaccine rollout, Keck Medicine of USC had to integrate multiple systems, track doses, and maintain compliance under tight time constraints.

Results

The resulting patient tracking system supported delivery of 83,500 vaccine doses in 4 months.

Challenge

Kruger Ventilation's manual operations caused delivery delays and inefficiency, with a lack of data visibility creating organizational silos and hampering order, inventory, and production-planning management.

Results

Warehouse inventory accuracy improved from 90% to 99.99%, and customer delivery time was reduced from 6-8 weeks to 3-4 weeks, alongside enhanced demand planning and increased employee satisfaction.

Challenge

Menominee Industrial Supply needed to replace its legacy CODIS system, in use for more than 13 years, while preserving EDI order imports, complex freight and backorder policies, and eCommerce integrations, and improving reporting and warehouse accuracy.

Results

The company processed more than 1,000 orders within 48 hours of go-live and restored full operations within two days, with improved inventory accuracy, warehouse visibility, purchasing visibility and vendor rebate tracking.

Challenge

Menzies Aviation needed an agile financial management system to support rapid expansion across UK and European markets while maintaining accurate financial reporting compliance across multiple airports and countries.

Results

The Bank Payment System now processes approximately 3,000 transactions monthly, operates across 10 countries connecting to 28 banks in 20 countries, and runs 24/7 across multiple time zones with three-shift operations.

Challenge

Midwest Wheel needed to automate picklist processing without a lengthy deployment effort.

Results

The company reports 95% faster customer resolution along with efficiency gains for employees and an improved customer experience.

Challenge

About 90% of Miller Industries' parts orders arrived by email from distributors and had to be manually printed, reviewed, and re-entered—a slow, error-prone process that delayed urgent shipments and hurt customer satisfaction.

Results

Within 60 days the company reported 3,000 hours saved, faster and more accurate order processing with fewer shipment errors, and employees freed from repetitive data entry.

Challenge

Mowi needed to keep master data timely and updated across multiple global sites and markets, with spot prices requiring weekly updates and transport rates needing frequent adjustment across 25 production countries.

Results

The deployment exceeded 100 end-users within six months and enabled swift completion of complex master data setup tasks through template reuse.

Challenge

Major Tool and Machine, a precision manufacturer with a 600,000+ square foot Indianapolis facility spanning 5 buildings, ran at 76% on-time delivery, lacked visibility into utilization of its nearly 470 resources, and at one point predicted more than 50% of new work orders would be late.

Results

On-time delivery rose from 76% to over 98%, operational efficiency improved 5X, and the business grew from a $50M operation to more than four times that, with open-capacity visibility credited for increased sales; parent company Precinmac has since adopted VISUAL for a Utah subsidiary.

Challenge

Following the 2012 merger of Petroceltic and Melrose Resources, the company needed to consolidate two separate financial systems into one centralized platform with a unified chart of accounts and integrated finance, procurement and asset management across multiple countries.

Results

The project delivered on schedule with an approval workflow that now completes in under two minutes, freeing up staff time as the system does the work and reports refresh at a click.

Challenge

For 15 years, engineers struggled to search for parts by technical specifications such as length, diameter and materials, while a three-person IT team faced bottlenecks managing data maintenance requests across more than 800,000 items.

Results

The IT team's workload was reduced, freeing capacity for strategic projects, and the tool improved interdepartmental communication and reduced retention risk among staff who relied on it.

Challenge

Rivadis Laboratory's IT department needed a modern, secure solution that would eliminate future migration projects and maintain continuous system updates, moving off its on-premise Infor M3 V10 environment.

Results

The number of customizations was reduced from more than 80 to just 9 certified extensions, improving flexibility and scalability through the Infor OS platform, enhancing system stability, reducing operational costs by eliminating infrastructure team positions, and strengthening security.

Challenge

Sage lacked flexibility and analytical capability, and Salix Finance needed robust reporting and data interrogation to serve internal stakeholders and government funders across multiple analysis levels (funding scheme, project, phase, region, applicant).

Results

Salix Finance gained the ability to produce reports by fund, region, project, applicant and phase; 90% of support issues are resolved on first contact, and the cloud hosting offers a 4-hour recovery time.

Challenge

When outbound invoices failed, error notifications often misidentified the actual problem, forcing staff to spend hours troubleshooting before resorting to manual invoice processing that created zero value.

Results

One team member's daily error-handling time fell from 45 minutes to 5-10 minutes, and most invoices now flow automatically with staff able to instantly identify, download and correct errors independently.

Challenge

Turtle, a fourth-generation, women-owned US electrical and industrial distributor, faced rising costs and margin pressure and needed to modernise its pricing strategy and scale operations without disrupting long-term customer relationships.

Results

Within four months Turtle reported revenue up more than $700,000, profit margins improved by $500,000, and a dynamic pricing model that funds continued development.

Challenge

UWC lacked an ERP system to support business expansion and network growth across more than 30 export markets.

Results

Productivity increased by 20% and customer satisfaction improved by 30%, with reduced human error and new business opportunities unlocked.

Challenge

Adams Extract and Spice ran on multiple disconnected systems, including a direct-store-delivery tool built on obsolete technology that could not process in-store orders, causing delays and data inaccuracies across the business.

Results

The finance department's month-end close time was cut from roughly two weeks to three days after the centralized system replaced the prior patchwork of disconnected tools.

Challenge

ALP needed to standardize sales methodologies across its multiple divisions and locations; its existing free CRM lacked the robustness and flexibility required for enterprise-level operations.

Results

ALP's President and COO said the prior free CRM required something much more robust and flexible, and that Infor CRM SLX would not have been nearly as useful without Syncsite's implementation help.

Challenge

Amalthea, the leading goat cheese producer in the Netherlands selling into more than 35 countries, sought to improve cheese yield from raw milk to raise profits and reduce waste.

Results

Amalthea states that every 1% increase in yield saves approximately €500,000 per year, which it reinvests to further develop the business.

Challenge

Bio Partner faced rising operational costs, supply chain volatility, and evolving ESG regulations, and needed to modernize its back-office operations while remaining cost-competitive.

Results

The accounts payable process now runs end-to-end without manual intervention, and the company reports reallocating the freed-up staff time to customer-facing work.

Challenge

Following appointment of new leadership, Capricorn Energy identified an urgent need to replace an outdated ERP that was hindering operational efficiency and limiting business capabilities.

Results

The deployment is anticipated to deliver £1.2 million in cost savings over three years, a faster financial close period, enhanced visibility and reporting, and minimal business disruption during rollout.

Challenge

Following its independence in 2015 and consolidation from 11 to 3 global sites, CAV Systems needed to modernize its back-office systems and upgrade to current ERP capabilities to support business growth and its innovation strategy.

Results

On-Time In-Full (OTIF) performance increased by 30%, now sitting in the mid-90s percentage range; leadership described the go-live as the smoothest the company had experienced.

Challenge

COFCO International's Infor SunSystems environment, spread across 15+ servers with dedicated UAT and DEV environments and integrated with 20+ critical business applications including SAP Ariba, SAP BPC, Microsoft Dynamics AX and Concur, was running on Microsoft Windows Server and SQL Server platforms that had reached the end of their Microsoft support lifecycle, and the organisation needed to stay within 1-2 releases of SunSystems to remain compliant with IT best practice.

Results

The upgrade delivered marked performance improvements across the SunSystems application and Infor Q&A reporting, resolved the technical limitations of the previous standard Azure Load Balancer setup, and fixed bugs tied to integration data volume and timeout issues within SunSystems Connect. The go-live migration window, including switching all integration points, was kept to 3 days including a weekend, and the client was brought onto the latest Infor OS and on-premise SunSystems software release.

Challenge

The hotel required a comprehensive, uniform financial and accounting system able to integrate across multiple platforms including Micros Fidelio Opera, Materials Control, Datacentrum, and Česká spořitelna electronic banking.

Results

The project was completed to 95% of plan with all requirements met, staff achieved routine mastery of basic operations after half-day training per module, and the system delivered strong reporting and Excel export capability.

Challenge

Cumberland County faced end-of-life dates for both the software and hardware underpinning its legacy Lawson V10 system, and maintaining the aging platform was becoming increasingly costly, forcing a migration decision.

Results

The migration replaced week-long manual invoice cycles with same-day invoice processing, expanded the general ledger structure with embedded analytics for better reporting, and eliminated the burden of infrastructure management through automatic updates.

Challenge

A heavily customized legacy Infor SyteLine system, first implemented in 2005, was hindering Designplan Lighting's business growth and was difficult to update as the company, with over 140 employees, pursued expansion plans.

Results

Average lead time across all products was reduced by 27%, alongside enhanced cross-departmental access to real-time business data and improved visibility into customer order status and business performance.

Challenge

ETNA's legacy ERP system no longer supported its rapid growth: the company had doubled production capacity, creating bottlenecks in supplying its production lines.

Results

Production output increased by 30% and the system positioned ETNA for further growth.

Challenge

FINIDR had to manage up to 400 individual product configuration parameters per order across roughly 1,000 monthly customer orders (up from 30-40 previously), with average manufacturing batches shrinking from 10,000 to 2,500 copies and frequent manual machine reconfiguration.

Results

Fewer than 1% of FINIDR's orders now experience delays, production throughput increased with the same workforce, and configuration and bid management were significantly accelerated with fewer order errors.

Challenge

Gai Macchine required a modern, unified ERP system to support international expansion and evolving production needs while maintaining reliability across multiple locations.

Results

The company achieved optimized operational visibility, real-time data accuracy, improved order and bill-of-materials management, and complete integration across management, production, and documentation systems.

Challenge

HamiltonJet's regression testing cycles on Infor M3 were lengthy enough to delay project timelines and feature adoption, test coverage was limited enough to raise post-go-live risk, and internal subject-matter-expert bandwidth was stretched thin, creating delivery bottlenecks.

Results

Regression testing time was reduced by up to 90%, test coverage increased to include niche processes and integrations, SME and business-user capacity was freed for strategic work, adoption of updates accelerated with lower risk, and onboarding effort required from HamiltonJet was minimal.

Challenge

Holmatro's IT department controlled the system and data under a silo model, with more than 100 Microsoft Access databases limiting broader user access, and employees lacking a clear understanding of ERP functionality despite nearly 20 years on the prior platform.

Results

The four-month upgrade replaced more than 100 siloed Access databases with native ERP reporting and shifted data ownership from IT to end users, who the company says are now happier in addition to the productivity gains observed.

Challenge

Klöckner Pentaplast produces food and pharmaceutical packaging and durables across a large plant network, and needed a sustainable, long-term manufacturing execution approach spanning all of them.

Results

The company reports 90% recyclability across its plants, with a target of 100%, and says the phased rollout limited production disruption.

Challenge

Nefab needed to standardize its global operations onto a single cloud ERP platform across a multi-country, multi-industry group, while maintaining regulatory compliance and supply-chain visibility in each market.

Results

The India pilot went live on schedule on October 3, 2022, with full GST integration, and all Nefab divisions in India transitioned successfully onto the platform before the wider rollout continued across the group's other markets.

Challenge

New Age's legacy SunSystems setup had data inconsistencies and process variations across multiple African locations, with manual spreadsheet processing creating efficiency risks and multiple versions of the truth.

Results

Group finance reported the solution became the central hub for the whole company, with accounting and procurement processing simplified and automated, improving efficiency while gaining budgetary control and full visibility of transactions.

Challenge

Norbev needed a manufacturing ERP system with deep, last-mile manufacturing capability to streamline core business processes and support its digital transformation strategy.

Results

The project was completed 20% under budget and ahead of the scheduled go-live date.