Companies Using IFSCustomer List & Real Case Studies

Challenge

China Airlines, the largest airline in Taiwan with a fleet of 91 aircraft as of 2023, needed to connect its engineering and maintenance systems and data into one integrated solution to improve reliability and control costs.

Results

The airline reports a 65% reduction in multi-crew job card waiting time in heavy maintenance, 10% gains in both line management process efficiency and heavy maintenance manpower efficiency, a 3% increase in A Checks delivery efficiency, and an average of 30 and 25 additional revenue days per year from reduced scheduled and unscheduled maintenance respectively.

Challenge

Gulf News, the Middle East's leading English-language newspaper with over 108,000 copies delivered daily, ran its IT department in a reactive firefighting mode without measurable service management KPIs.

Results

Gulf News cut weekly incidents by 43% within 6 months, resolved 79% of incidents and requests within SLA timeframes, closed 89% of problems without recurrence, and supported 20% more business users without adding support staff.

Challenge

Berkeley Group's more than 200 operating companies ran on two decades of fragmented legacy finance and subcontract systems bridged by Excel exports, so every project financial summary required slow, error-prone manual reconciliation and there was no real-time view of budget versus forecast versus committed cost.

Results

Project costs are now visible by plot, phase, project, and development in real time across all 200+ companies, management information is standardised for faster decisions, and the Excel workarounds that introduced material risk into project cost reporting have been removed.

Challenge

Abergeldie Complex Infrastructure, an Australian and New Zealand civil engineering contractor with 658 staff and revenues of 545m AUD, wanted more value from the IFS system it had run since 2018 and a path to an evergreen deployment.

Results

Abergeldie targets savings worth 187,000 AUD a month with IFS Success services, alongside accelerated development of Aurena lobbies and business functions and rapid escalation of competency queries.

Challenge

Cheer Pack North America, a liquid-packaging manufacturer headquartered in Plymouth, Massachusetts, needed an optimized production plan executed by autonomous vehicles on the shop floor while contending with growth and a labor shortage.

Results

The company anticipates savings of more than $1.5 million per year and plans to re-task affected employees into higher-skilled positions; it also cites complete stock visibility, real-time production data, and centralized document management.

Challenge

ACCO Engineered Systems needed to coordinate a mobile workforce maintaining complex mechanical systems, ensuring the right people, tools, and materials arrive in the right place at the right time while minimizing operational disruptions.

Results

ACCO reports reduced costs, improved technician productivity, higher customer satisfaction, and fewer change requests through the Customer Success Program; no quantified figures are published.

Challenge

Derome's diversified wood products, house building, construction retail, bioenergy, and property operations spanned 145 sites in Sweden, Norway, and the UK without a single customer database or company-wide reporting.

Results

3,000 staff now work from one platform with a consistent view of every customer, automated demand planning and forecasting, simplified internal financial reporting, and mobile access.

Challenge

Dudley Metropolitan Borough Council's in-house ICT service supports 5,000 business users with 160 central ICT staff plus 60 in directorates, and labour-intensive manual processes strained service delivery as government budget cuts tightened.

Results

Reliance on manual processes was removed and service desk availability increased despite smaller teams.