NCR Voyix Counterpoint
by NCR Voyix · POS Integration
Retail POS, inventory and CRM system built for specialty and department retailers.
Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.
- Works with
- QuickBooks
Sage 100 - Deployment
- Cloud, On-premise
- Company size
- SMB, Mid-market
- Pricing
- Quote-based
- Headquarters
- Atlanta, United States
Overview
NCR Voyix Counterpoint is a point-of-sale and back-office retail management system aimed at mid-sized specialty and department retailers, covering apparel, gift, sporting goods, pet supply, garden center, museum and similar service-led verticals. It combines front-of-store checkout with back-office inventory, purchasing, customer and reporting functions in a single system, and is sold and implemented through a network of NCR Voyix authorized dealers rather than direct self-serve signup.
The product traces back to the long-running Counterpoint SQL retail management line, now positioned by NCR Voyix within its broader Department and Specialty Retail (DSR) point-of-sale portfolio. Core capabilities include configurable touchscreen checkout with sales, returns, exchanges and layaway; centralized, real-time inventory across stores, warehouses and a webstore; automated purchasing; built-in customer loyalty and gift card programs; and configurable sales, inventory and customer reporting. A Counterpoint Cloud POS option, hosted on Microsoft Azure by NCR Voyix dealer partners, bundles software license and hosting into a single subscription as an alternative to on-premise, perpetually-licensed deployment.
NCR Voyix Counterpoint integrates with QuickBooks Online and Sage 100 for accounting, with ecommerce platforms such as Shopify, and with payment processing through NCR Secure Pay. The product is maintained under NCR Voyix, the retail- and restaurant-focused technology company that separated from NCR Corporation's ATM business (now NCR Atleos) in the October 2023 corporate spin-off; NCR Voyix is headquartered in Atlanta, Georgia.
Features & capabilities
Point of Sale & Checkout
Configurable in-store and mobile checkout.
- Configurable touchscreen POS interface
- Sales, returns, exchanges and layaway on a single ticket
- Mobile POS for iPhone and iPad
- Customer purchase history and pricing rules applied at checkout
- Gift card issuance and redemption
- EMV-certified payment terminal support via NCR Secure Pay
Inventory & Merchandising
Centralized stock control across stores, warehouses and web.
- Real-time inventory visibility across stores, warehouses and ecommerce
- Automated purchase order generation and vendor management
- Inter-store and warehouse stock transfers
- Configurable item matrix for size/color/style variants
- Flexible pricing rules and promotional management
- Mobile inventory / warehouse management
Customer Engagement & Loyalty
CRM, loyalty and marketing tied to transaction data.
- Built-in CRM with customer profiles and purchase history
- Customer loyalty and rewards programs
- Integrated email marketing campaigns
- Account/B2B customer and receivables management
- Personalized, clienteling-style selling support
Reporting & Analytics
Sales, inventory and customer reporting for store operators.
- Built-in Crystal Reports for sales, customer and inventory analysis
- AI-assisted analytics dashboard (DataIQ)
- Sales history and merchandise analysis reporting
- Staff and associate performance reporting
Multi-Location & Deployment
Single database across stores with cloud or on-premise hosting.
- Items, pricing, promotions and customers managed from one central database
- Counterpoint Cloud POS hosted on Microsoft Azure with license and hosting bundled
- On-premise, perpetually-licensed deployment option
- Role-based permission controls
- PCI-DSS compliant payment processing
Common use cases
- Specialty retailers (apparel, gift, sporting goods, pet supply, garden centers) running POS, inventory and CRM from one system
- Multi-location retail chains centralizing item, pricing and customer data across stores and a webstore
- Retailers moving from on-premise servers to a cloud-hosted (Azure) subscription model
- Growing specialty chains automating purchasing and inter-store stock transfers
- Retailers running loyalty and email marketing programs tied directly to POS transaction data
- Museums, gardens and attractions running retail operations alongside membership/donation systems
- Wholesale and cash & carry operators needing B2B account-customer and receivables management
Strengths & considerations
Strengths
- Long-running specialty retail POS lineage (Counterpoint SQL) still actively sold and supported under the NCR Voyix brand
- Purpose-built for department and specialty retail verticals rather than general grocery, convenience or QSR
- Counterpoint Cloud POS bundles software license and Azure hosting into a single monthly subscription
- Sold and implemented exclusively through a network of authorized NCR Voyix dealers, who also handle customization and support
- Accounting integrations (QuickBooks Online, Sage 100) sized for small and mid-sized specialty retailers rather than enterprise ERP suites
ERP integrations
Transfers sales and accounting data from Counterpoint to QuickBooks Online
Accounting interface offered through NCR Voyix dealer implementations
Pricing
NCR Voyix does not publish list pricing; Counterpoint is licensed and priced by authorized dealers, either as an on-premise perpetual license or as a Counterpoint Cloud POS monthly subscription (license plus Azure hosting bundled), varying by register/user count and modules selected. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- Microsoft Azure (Counterpoint Cloud POS) or on-premise
- Compliance
- PCI-DSS
- Mobile app
- Yes
- Languages
- English
About the vendor
- Headquarters
- Atlanta, United States
- Ownership
- Public (NYSE: VYX)
Alternatives to NCR Voyix Counterpoint in POS Integration
NCR Voyix Counterpoint — frequently asked questions
What is NCR Voyix Counterpoint?
Counterpoint is a point-of-sale and back-office retail management system from NCR Voyix aimed at specialty and department retailers, combining checkout, inventory, purchasing, customer/loyalty and reporting in one system.
Is Counterpoint sold directly by NCR Voyix?
Counterpoint is sold, implemented and supported through a network of NCR Voyix authorized dealers rather than through direct self-serve signup, and pricing is set by those dealers rather than published by NCR Voyix.
Does Counterpoint integrate with accounting software?
Yes. NCR Voyix dealers document integrations with QuickBooks Online and Sage 100 for transferring sales and accounting data out of Counterpoint.
Can Counterpoint run in the cloud?
Yes. Counterpoint Cloud POS is hosted on Microsoft Azure and bundles the software license and hosting into a single monthly subscription, as an alternative to an on-premise, perpetually-licensed installation.
What kind of retailers use Counterpoint?
It is positioned for specialty and department retail verticals such as apparel, gift, sporting goods, pet supply, garden centers, and museum or attraction gift shops, typically single-location to multi-location small and mid-sized chains.
Evaluating POS Integration?
Tell us your ERP and requirements and we'll send an independent shortlist — including NCR Voyix Counterpoint and the best-fit alternatives — with honest pros and cons.