isolved Benefit Services
by isolved · Benefits Administration
Benefits administration and enrollment built into isolved's HCM platform, synced with payroll.
Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.
- Works with
- Payroll (isolved Payroll, native)Insurance carriersAccounting/GL
- Deployment
- Cloud
- Company size
- Small business, Mid-market, Enterprise
- Pricing
- Quote-based
Overview
isolved Benefit Services is the benefits administration capability inside isolved People Cloud, isolved's cloud HCM platform. It covers self-service open enrollment, life-event change management, and plan configuration across medical, dental, vision, life, disability, FSA, HSA and HRA plans, alongside a guided decision-support tool that gives employees personalized plan recommendations.
Because benefits administration lives in the same database as payroll and HR records, elections and life-event changes flow directly into payroll deductions without a separate feed or manual re-entry, and eligibility/demographic data stays in sync across both. isolved also offers a managed-services layer, isolved Benefit Services (formerly Infinisource), which provides broker-supported plan administration, COBRA/state continuation administration, ACA compliance printing and filing, ERISA wrap documents and non-discrimination testing, and account-based plan administration (FSA/HSA/HRA), serving employers from small business through enterprise.
On the carrier side, isolved supports Carrier Connections -- EDI (834) feeds that transmit enrollment and life-event updates to insurance carriers automatically, described by isolved as "180-degree" or "360-degree" connections depending on whether the carrier only receives data or also confirms it back. This removes the manual re-keying HR teams otherwise do when sending enrollment changes to carriers.
Modules & capabilities
isolved Benefit Services covers 22 of 53 capabilities we track in this category (+1 partial)
42%- Multi plan-type supportMedical, dental, vision, life and disability plan configurationCore strength
- Eligibility rule engineNot evidenced
- Contribution & cost-sharing setupNot evidenced
- New-hire default coverageNot evidenced
- Plan renewal managementNot evidenced
- Multi-entity plan supportNot evidenced
“Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
Common use cases
- Running self-service open enrollment across medical, dental, vision, life, disability, FSA, HSA and HRA plans
- Automating life-event changes (marriage, birth, termination) so payroll deductions update without manual re-entry
- Sending enrollment and eligibility changes to insurance carriers automatically via EDI/834 feeds instead of manual re-keying
- Outsourcing COBRA and state continuation administration to isolved's managed Benefit Services team
- Tracking and filing ACA compliance reporting from data already captured in payroll and benefits
- Administering FSA, HSA and HRA accounts alongside core benefits enrollment
- Giving employees guided, personalized plan recommendations during enrollment to reduce HR support tickets
Strengths & considerations
Strengths
- Benefits, HR and payroll share one underlying database, so elections and life events update payroll deductions without a separate integration
- Offers both self-service software and an optional managed-services layer (isolved Benefit Services) with broker and TPA support for employers that want benefits administration outsourced
- Carrier Connections EDI feeds automate enrollment updates to carriers rather than relying on manual submission
ERP integrations
Benefits elections and deductions are stored in the same platform as payroll, so changes sync without a separate feed
Available as part of the Data Integration & Audit add-on; carrier list is configurable per employer
Benefits and payroll deduction data is available via platform reporting for downstream accounting reconciliation; isolved does not publicly document a named prebuilt GL connector for this flow
Pricing
isolved does not publish standard pricing; cost depends on employee headcount, which modules (including Benefit Services) are included, and the reseller/partner through which the platform is purchased. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- SaaS (multi-tenant)
- Mobile app
- Yes
- Languages
- English
Alternatives to isolved Benefit Services in Benefits Administration
isolved Benefit Services — frequently asked questions
Does isolved Benefit Services integrate with payroll?
Yes. Because benefits administration and payroll run on the same isolved People Cloud database, employee elections and life-event changes update payroll deductions directly, without a separate data feed.
Does isolved send enrollment changes to insurance carriers automatically?
Yes, through Carrier Connections, EDI (834) feeds that transmit enrollment and life-event updates to a configurable list of insurance carriers, reducing manual re-keying by HR teams.
Can isolved handle COBRA and ACA compliance?
isolved's managed Benefit Services offering administers COBRA and state continuation, and provides ACA tracking, printing and filing support, in addition to ERISA wrap documents and non-discrimination testing.
How much does isolved Benefit Services cost?
isolved does not publish standard pricing. Cost is quote-based, depending on employee headcount, which HCM modules are bundled in (benefits administration is one of several add-on modules), and the partner the platform is purchased through.
Evaluating Benefits Administration?
Tell us your ERP and requirements and we'll send an independent shortlist — including isolved Benefit Services and the best-fit alternatives — with honest pros and cons.