Worksoft Process Intelligence
by Worksoft · Process Mining
Analyzes real SAP user behavior to ground test automation in actual process flows.
Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.
- Works with
SAP
Oracle
Microsoft Dynamics 365SalesforceServiceNowIBM MaximoUKG- Company size
- Enterprise
- Pricing
- Quote-based
- Founded
- 1998
- Headquarters
- Addison, Texas, United States
Overview
Worksoft Process Intelligence is a process-mining and process-discovery module within Worksoft's Connective Automation Platform, an enterprise test-automation suite that also includes Certify, Continuous Testing Manager, Business Capture, Data Connect, Impact and Reporting Services. It analyzes real user behavior across SAP and connected enterprise systems to show how business processes actually execute, rather than how they were designed or assumed to run.
The product surfaces process variation, inefficiencies and deviations from expected flows, and flags patterns or anomalies linked to operational risk or instability. Its output is meant to feed directly into Worksoft Impact (which analyzes SAP transport and change impact) and Continuous Testing Manager (test orchestration), so that test coverage and automation priorities are grounded in observed process behavior rather than assumptions about which processes matter most.
Worksoft, founded in 1998 and headquartered in Addison, Texas, positions Process Intelligence primarily around SAP landscapes, including S/4HANA and RISE with SAP transformation projects, while also covering Oracle, Microsoft Dynamics 365, Salesforce, ServiceNow, IBM Maximo and UKG. The Connective Automation Platform, including Process Intelligence, became available on the SAP Store in 2025; named reference customers include SAP itself, T-Mobile, PepsiCo, Cardinal Health, BMO and CenterPoint Energy.
Features & capabilities
Process Discovery & Behavioral Mapping
Observes how business processes actually execute across systems rather than relying on documented or assumed process design.
- Cross-system behavioral mapping of process execution across SAP and connected applications
- Analysis of real user behavior rather than assumed or documented process flows
- Continuous visibility into process flows and process variation
- Data-driven view of how business processes actually run day to day
Risk & Anomaly Detection
Surfaces where real process execution diverges from expected flows and flags exposure that could affect testing outcomes.
- Identification of process variation, inefficiencies and deviations from expected flows
- Embedded insights that highlight patterns and anomalies linked to risk or instability
- Prioritization of validation effort based on real process behavior and business exposure
- Early surfacing of variation and anomalies before they affect critical business flows
Platform Integration
Feeds process-behavior data directly into the rest of the Worksoft Connective Automation Platform.
- Direct integration with Worksoft Impact for SAP change and impact analysis
- Feeds Continuous Testing Manager to orchestrate testing based on real process behavior
- Operates as one module of the unified Connective Automation Platform alongside Certify, Business Capture, Data Connect and Reporting Services
- Available through the SAP Store as part of the Connective Automation Platform
Enterprise System Coverage
Extends visibility beyond SAP into the other systems enterprises run alongside it.
- Primary focus on SAP, including S/4HANA and RISE with SAP transformation programs
- Coverage of Oracle applications
- Coverage of Microsoft Dynamics 365 finance and operations processes
- Coverage of connected systems including Salesforce, ServiceNow, IBM Maximo and UKG
Common use cases
- Confirming that SAP test automation coverage reflects how processes are actually used in production, not just how they were designed
- Prioritizing which process variants and business flows to validate based on observed risk exposure
- Investigating unexpected process variation or anomalies before they cause post-go-live incidents
- Feeding real process-behavior evidence into Worksoft Impact to focus SAP transport and change testing
- Supporting SAP S/4HANA migrations and RISE with SAP transformation projects with evidence of actual process usage
- Giving business and IT stakeholders a shared, data-driven view of how processes run across SAP and connected applications
- Aligning validation effort to the process flows that carry the most business exposure rather than testing everything equally
Strengths & considerations
Strengths
- Built as a module of the Worksoft Connective Automation Platform, feeding directly into Impact (change analysis) and Continuous Testing Manager (test orchestration) rather than operating as a standalone analytics tool
- Focused specifically on grounding SAP-centric test automation and validation decisions in observed process behavior
- Distributed through the SAP Store alongside the rest of the platform
- Backed by a vendor with over 25 years of enterprise test-automation experience and existing SAP-focused enterprise customers
Considerations
- Public documentation for Process Intelligence is limited to a single marketing product page; detailed feature, architecture and data-source documentation is not publicly published
ERP integrations
Primary focus system; covers SAP ECC and S/4HANA process execution. Connective Automation Platform (incl. Process Intelligence) is listed on the SAP Store.
Vendor describes coverage of "mission-critical Dynamics 365 processes, from sales and customer service to finance and operations".
IBM and Worksoft also have a 20-year OEM/partnership relationship; Worksoft is aligned with IBM's Transformation Suite for SAP Applications.
Pricing
No pricing is published for Process Intelligence; Worksoft directs prospects to a discovery call. The Connective Automation Platform, which includes Process Intelligence, is also listed on the SAP Store. Get an independent shortlist with pricing guidance below.
About the vendor
- Founded
- 1998
- Headquarters
- Addison, Texas, United States
- Notable customers
- SAP, T-Mobile, PepsiCo, Cardinal Health, BMO, CenterPoint Energy
Alternatives to Worksoft Process Intelligence in Process Mining
Worksoft Process Intelligence — frequently asked questions
What does Worksoft Process Intelligence do?
It analyzes real user behavior across SAP and connected enterprise systems to show how business processes actually run, so testing and automation decisions can be grounded in observed process behavior rather than assumptions.
Which enterprise systems does it cover?
SAP, including S/4HANA, is the primary focus, alongside connected applications such as Oracle, Microsoft Dynamics 365, Salesforce, ServiceNow, IBM Maximo and UKG.
How does Process Intelligence relate to the rest of the Worksoft platform?
It is a module of the Worksoft Connective Automation Platform and integrates directly with Worksoft Impact (change and impact analysis) and Continuous Testing Manager (test orchestration), so process insights feed straight into testing decisions.
Is Worksoft Process Intelligence available on the SAP Store?
Yes. The Worksoft Connective Automation Platform, which includes Process Intelligence, became available on the SAP Store in 2025.
How is Worksoft Process Intelligence priced?
Worksoft does not publish pricing for Process Intelligence; prospective customers are directed to schedule a discovery call with the vendor.
Evaluating Process Mining?
Tell us your ERP and requirements and we'll send an independent shortlist — including Worksoft Process Intelligence and the best-fit alternatives — with honest pros and cons.