Worksoft Process Intelligence
by Worksoft · Process Mining
Analyzes real SAP user behavior to ground test automation in actual process flows.
Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.
- Works with
SAP
Oracle
Microsoft Dynamics 365SalesforceServiceNowIBM MaximoUKG- Company size
- Enterprise
- Pricing
- Quote-based
- Founded
- 1998
- Headquarters
- Addison, Texas, United States
Overview
Worksoft Process Intelligence is a process-mining and process-discovery module within Worksoft's Connective Automation Platform, an enterprise test-automation suite that also includes Certify, Continuous Testing Manager, Business Capture, Data Connect, Impact and Reporting Services. It analyzes real user behavior across SAP and connected enterprise systems to show how business processes actually execute, rather than how they were designed or assumed to run.
The product surfaces process variation, inefficiencies and deviations from expected flows, and flags patterns or anomalies linked to operational risk or instability. Its output is meant to feed directly into Worksoft Impact (which analyzes SAP transport and change impact) and Continuous Testing Manager (test orchestration), so that test coverage and automation priorities are grounded in observed process behavior rather than assumptions about which processes matter most.
Worksoft, founded in 1998 and headquartered in Addison, Texas, positions Process Intelligence primarily around SAP landscapes, including S/4HANA and RISE with SAP transformation projects, while also covering Oracle, Microsoft Dynamics 365, Salesforce, ServiceNow, IBM Maximo and UKG. The Connective Automation Platform, including Process Intelligence, became available on the SAP Store in 2025; named reference customers include SAP itself, T-Mobile, PepsiCo, Cardinal Health, BMO and CenterPoint Energy.
Modules & capabilities
Worksoft Process Intelligence covers 9 of 46 capabilities we track in this category (+1 partial)
20%- Automated process map generationContinuous visibility into process flows and process variation; cross-system behavioral mappingSupported
- Object-centric process mining (OCPM)Not evidenced
- Process variant analysisContinuous visibility into process flows and process variationSupported
- Case-level drill-downNot evidenced
- Digital twin of the processNot evidenced
- Cross-process / multi-process linkingCross-system behavioral mapping of process execution across SAP and connected applicationsSupported
“Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
Common use cases
- Confirming that SAP test automation coverage reflects how processes are actually used in production, not just how they were designed
- Prioritizing which process variants and business flows to validate based on observed risk exposure
- Investigating unexpected process variation or anomalies before they cause post-go-live incidents
- Feeding real process-behavior evidence into Worksoft Impact to focus SAP transport and change testing
- Supporting SAP S/4HANA migrations and RISE with SAP transformation projects with evidence of actual process usage
- Giving business and IT stakeholders a shared, data-driven view of how processes run across SAP and connected applications
- Aligning validation effort to the process flows that carry the most business exposure rather than testing everything equally
Strengths & considerations
Strengths
- Built as a module of the Worksoft Connective Automation Platform, feeding directly into Impact (change analysis) and Continuous Testing Manager (test orchestration) rather than operating as a standalone analytics tool
- Focused specifically on grounding SAP-centric test automation and validation decisions in observed process behavior
- Distributed through the SAP Store alongside the rest of the platform
- Backed by a vendor with over 25 years of enterprise test-automation experience and existing SAP-focused enterprise customers
Considerations
- Public documentation for Process Intelligence is limited to a single marketing product page; detailed feature, architecture and data-source documentation is not publicly published
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Rate itERP integrations
SAP Store listing (worksWith: SAP ERP) for the Connective Automation Platform, of which Process Intelligence is one module; primary focus is SAP ECC/S/4HANA.
Documented application coverage of Oracle for process-behavior analysis; no separate marketplace listing found.
Vendor describes coverage of Dynamics 365 sales, customer service, finance and operations processes.
Connector details independently verified against vendor marketplaces and documentation; last checked 2026-08-20.
Pricing
No pricing is published for Process Intelligence; Worksoft directs prospects to a discovery call. The Connective Automation Platform, which includes Process Intelligence, is also listed on the SAP Store. Get an independent shortlist with pricing guidance below.
What does Worksoft Process Intelligence cost?
Worksoft Process Intelligence prices by quote, like most of this category. Here is what actually drives your number — and what to ask before you get one.
7 of the 12 vendors we track in this category publish no list price at all.
About the vendor
- Founded
- 1998
- Headquarters
- Addison, Texas, United States
- Notable customers
- SAP, T-Mobile, PepsiCo, Cardinal Health, BMO, CenterPoint Energy
Alternatives to Worksoft Process Intelligence in Process Mining
Worksoft Process Intelligence — frequently asked questions
What does Worksoft Process Intelligence do?
It analyzes real user behavior across SAP and connected enterprise systems to show how business processes actually run, so testing and automation decisions can be grounded in observed process behavior rather than assumptions.
Which enterprise systems does it cover?
SAP, including S/4HANA, is the primary focus, alongside connected applications such as Oracle, Microsoft Dynamics 365, Salesforce, ServiceNow, IBM Maximo and UKG.
How does Process Intelligence relate to the rest of the Worksoft platform?
It is a module of the Worksoft Connective Automation Platform and integrates directly with Worksoft Impact (change and impact analysis) and Continuous Testing Manager (test orchestration), so process insights feed straight into testing decisions.
Is Worksoft Process Intelligence available on the SAP Store?
Yes. The Worksoft Connective Automation Platform, which includes Process Intelligence, became available on the SAP Store in 2025.
How is Worksoft Process Intelligence priced?
Worksoft does not publish pricing for Process Intelligence; prospective customers are directed to schedule a discovery call with the vendor.
Compare Worksoft Process Intelligence head-to-head
The Process Mining Buyer's Guide
Before you commit to Worksoft Process Intelligence, see how it sits against the 12 process mining systems we track — on capability, ERP integration depth and what each one actually charges for.
Process Mining Buyer's Guide
12 systems compared · 2026
ERP Research
- Worksoft Process Intelligence compared side-by-side with 11 alternatives
- ERP integration checklist — what to verify before you shortlist
- The pricing questions that change the quote
- A Worksoft Process Intelligence evaluation brief, included with the guide
Process Mining Buyer's Guide
Get pricing for Worksoft Process Intelligence
Worksoft Process Intelligence doesn't publish a price. Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what it should cost you — and which alternatives are worth quoting alongside it.