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SAP AMS & Managed Services Partners

SAP Managed Service Providers

SAP managed service providers (SAP MSPs) keep your SAP environment running, secure, and optimised after go-live. Whether you need SAP Application Management Services (AMS), 24/7 helpdesk support, SAP BASIS administration, cloud hosting, or proactive performance management — an experienced SAP MSP lets your internal IT team focus on business value rather than system maintenance. The best SAP managed service providers offer follow-the-sun coverage, SLA-backed incident response, a dedicated service delivery manager, and deep expertise in your SAP products. This directory lists verified SAP managed service providers from global leaders like IBM, Accenture, and Syntax Systems to specialist regional AMS partners. Filter by region and SAP product to find the right fit.

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★ Platinum
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delaware

London, United Kingdom

SAP Platinum Partner and Platinum Reseller. 2024 SAP Pinnacle Award winner for SAP BTP customer value. SAP's leading Digital Supply Chain partner in EMEA. Present in 19 countries.

Large (1,001–10,000)Europe
ConsultingImplementerReseller

Products

SAP S/4HANA Public CloudSAP S/4HANA Private CloudSAP S/4HANA On-PremiseSAP BTP+2 more
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Frequently Asked Questions

What is an SAP managed service provider?

An SAP MSP provides ongoing operations and support for your SAP environment — including application management (AMS), BASIS administration, security patching, monitoring, cloud hosting, and helpdesk. They keep your system running reliably after go-live.

What is SAP Application Management Services (AMS)?

SAP AMS covers ongoing incident resolution, minor enhancements, regulatory updates, SAP Note application, performance monitoring, and user support. It's typically delivered under a fixed-scope or outcome-based monthly contract with an SLA for response times.

What is the difference between SAP hosting and SAP AMS?

SAP hosting (or infrastructure managed services) covers the underlying server, storage, networking, and OS — keeping your SAP system running on a platform. SAP AMS covers the application layer — incidents, configuration changes, and functional support. Most SAP MSPs provide both.

Should I use the same partner for implementation and managed services?

Many companies do — for continuity and deep system knowledge. However, specialist AMS partners can offer more competitive pricing and better SLAs for steady-state operations. A transition between partners requires 60–90 days of knowledge transfer.

What SLAs should I expect from an SAP managed service provider?

Typical SAP MSP SLAs: P1 (critical) incidents responded to within 1–4 hours and resolved within 4–8 hours. P2 within 4–8 hours response. P3/P4 within 1–2 business days. Availability SLAs for cloud-hosted environments are typically 99.5–99.9% uptime.

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