Blackswan Technology

Solution: Blackswan migrated the group to Odoo V19 aligned on standard functionality, separated legal entities from commercial brands in one model, restructured the CRM pipeline by prospect type, integrated Mapsly for prospect geolocation, and built BI dashboards for revenue, margins and stock.

Results: The partner reports eight commercial entities unified, 60% time saved on management reporting, and 75% fewer manual entries.

“Quand j'ai démarré sur Odoo, je pensais que la valeur ajoutée se trouvait dans l'outil. Trois intégrateurs plus tard, j'ai compris que la vraie valeur ajoutée, c'était l'intégrateur.”

Solution: Blackswan connected all 17 sites to a single Odoo with automatic entity assignment, packaging-based parcel calculation, rule-based carrier selection between Ciblex and Geodis, a Geodis API link returning tracking numbers into the delivery note, and per-entity invoice sequences and dunning.

Results: The partner reports three warehouses and seventeen sales sites now run without manual data entry, with each entity keeping its own invoicing sequences and dashboards.

Solution: Blackswan centralised the three entities in one Odoo, added a quote configurator with automatic follow-up on unsigned quotes at day three, integrated Stripe and PayPal with automatic invoicing and reconciliation, and replaced mobile handsets with Aircall VoIP linked to CRM records and support tickets.

Results: The partner reports three entities unified, go-live in 90 days, and 100% team satisfaction.

“L'équipe a compris que je voulais sortir de l'opérationnel pour retrouver ma vie de famille, sans sacrifier la croissance. Aujourd'hui, tout est connecté, de la signature du devis à la production.”

Solution: Blackswan built a flow in which a qualified CRM opportunity becomes a quote and then an order, from which Odoo generates a cutting plan with each bar as its own manufacturing order; workshop tablets show finishing instructions and the final validated operation triggers the delivery note.

Results: The partner reports a 22% rise in commercial conversion rate, a 65% rise in workshop operational productivity, and a 75% reduction in double-entry time.