Praxedo

Cloud field service management software for scheduling, dispatch and mobile technicians.

Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.

Works with: SAPSageMicrosoft DynamicsOracle
Deployment: Cloud
Company size: SMB, Mid-market, Enterprise
Pricing: Per-user, per-month subscription
Founded: 2005
Headquarters: Paris, France

Overview

Praxedo is a cloud-based field service management (FSM) platform that coordinates work between office planners, field technicians and customers. It combines a web application for scheduling and dispatch, a mobile app for technicians, and a customer portal for appointment tracking and notifications.

The platform's SmartScheduler and Advanced Scheduling modules use AI-assisted, dynamic routing to assign jobs to the best-qualified technician based on skills, travel time and customer availability, and to re-optimize routes in real time as jobs change. Technicians use the mobile app offline in the field to view work orders, capture signatures, photos and digital forms, then sync data back to the office once connectivity resumes.

Praxedo reports roughly 20 years in the market, about 1,500 customers and 65,000 daily users managing around 150,000 jobs a day, with target industries including telecommunications, energy and utilities, HVAC and refrigeration, plumbing, and property/facility management. The company connects to back-office ERP, CRM and accounting systems through prebuilt connectors and open SOAP/REST APIs so that customer, site, inventory and service-order data can flow between Praxedo and systems such as SAP, Sage, Salesforce, Microsoft Dynamics 365 Business Central and Oracle NetSuite.

Screenshots & demo

Demo video from the vendor's YouTube channel.

Modules & capabilities

Praxedo covers 25 of 55 capabilities we track in this category (+1 partial)

45%

Drag-and-drop scheduling board
Core strength
AI-driven schedule optimizationAI-powered dynamic scheduling and routing (SmartScheduler)
Core strength
Skill- and certification-based job matchingAdvanced Scheduling
Core strength
Route and travel-time optimizationSmartScheduler routing
Core strength
Real-time dispatcher consoleMap-based dispatch view
Core strength
Dynamic / automatic reschedulingReal-time schedule updates as jobs change
Core strength
SLA-based dispatch prioritization
Not evidenced
Recurring and multi-visit job scheduling
Core strength

“Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.

Common use cases

Scheduling and dispatching hundreds of daily field service jobs across multiple technicians
Giving technicians offline mobile access to work orders, forms and signatures in areas with poor connectivity
Automating recurring maintenance visits for telecom, HVAC or utility customers
Keeping customers informed with real-time appointment tracking and notifications
Syncing completed work orders and time/parts data back into an ERP or accounting system for invoicing
Optimizing technician routes and travel time with AI-assisted scheduling
Connecting field service operations to SAP, Sage or Salesforce without manual re-entry of customer or job data

Strengths & considerations

Strengths

AI-assisted dynamic scheduling (SmartScheduler) that continuously re-optimizes routes as jobs and disruptions occur
Broad set of off-the-shelf ERP/CRM/accounting connectors (Sage X3, Sage 100, Salesforce, Microsoft Dynamics 365 BC, NetSuite, QuickBooks) plus open SOAP/REST APIs for custom links
Long track record in FSM (about 20 years) with recognition in Gartner's Magic Quadrant for Field Service Management (2016-2022)

ERP integrations

Sage X3Praxedo for Sage X3

Prebuilt connector

Bi-directionalCustomersSitesInventoryService requestsWork ordersInvoice data

Prebuilt connector syncing customers, sites, inventory and service requests inbound and validated work orders/invoice data outbound, with no custom development required.

Integration docs →

Microsoft Dynamics 365Praxedo for Microsoft Dynamics 365 Business Central

Prebuilt connector

Bi-directional

Listed among Praxedo's prebuilt ERP/accounting connectors.

Integration docs →

NetSuitePraxedo for Oracle NetSuite

Prebuilt connector

Bi-directional

Listed among Praxedo's prebuilt ERP/accounting connectors.

Integration docs →

QuickBooksPraxedo for QuickBooks

Prebuilt connector

Bi-directional

Listed among Praxedo's prebuilt ERP/accounting connectors.

Integration docs →

SAP

Open API

Bi-directionalCustomer/site/equipment master dataService ordersSpare-parts usageTechnician time

Connects via SAP's built-in enterprise service consumer (ABAP) or middleware such as SAP PI/PO; Praxedo states each SAP integration is customised per customer rather than a single certified connector.

Integration docs →

Connector details independently verified against vendor marketplaces and documentation; last checked 2026-08-11.

Pricing

Model

Per-user, per-month subscription

Free trial

Yes

Praxedo does not publish list pricing; cost depends on functionality selected, number of users and deployment preferences, with volume discounts for larger deployments and separate implementation/training fees. No free version is offered. Get an independent shortlist with pricing guidance below.

Technical & security

Hosting: SaaS (multi-tenant)
Mobile app: Yes
Languages: English, French, German, Italian, Portuguese, Spanish

About the vendor

Founded: 2005
Headquarters: Paris, France

Alternatives to Praxedo in Field Service

BigChangeAll-in-one job management platform for mobile and field service businesses.FieldEdgeField service management software with real-time QuickBooks sync for HVAC, plumbing and electrical contractors.Housecall ProField service management platform for home service businesses with scheduling, payments and QuickBooks sync.IFS Field Service ManagementAI-powered field service scheduling, mobile execution and contract management from IFS.JobberField service management app for scheduling, quoting, invoicing and payments.Microsoft Dynamics 365 Field ServiceAI-powered field service management for scheduling, work orders, assets and technician mobility.

Praxedo — frequently asked questions

Does Praxedo integrate with SAP?

Yes, though there is no single certified SAP connector. Praxedo integrates with SAP ECC or S/4HANA via SAP's enterprise service consumer for ABAP or through existing SAP PI/PO middleware, syncing customer, site and equipment data inbound and field-collected data such as parts usage and technician time outbound.

What ERP and accounting systems does Praxedo connect to?

Praxedo offers prebuilt connectors for Sage X3, Sage 100, Salesforce, Microsoft Dynamics 365 Business Central, Oracle NetSuite and QuickBooks, plus SOAP and REST APIs for building custom integrations with other systems.

How is Praxedo priced?

Praxedo uses a per-user, per-month subscription model, with cost depending on the functionality selected, number of users and deployment needs. Pricing isn't published publicly, but Praxedo offers a free trial (no free version) and volume discounts for larger teams.

Does Praxedo work offline?

Yes. The Praxedo mobile app stores data on the technician's device and continues to function without a network connection, automatically syncing work orders, forms, photos and signatures once connectivity is restored.

Evaluating Field Service?

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