BigChange vs Skedulo
field service head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | Quote-based | Quote-based |
| Deployment | Cloud | Cloud |
| Company size | Small business, Mid-market | — |
| Stated ERP integrations | Xero, QuickBooks | Microsoft Dynamics 365 |
| Vendor | BigChange | Skedulo |
Our take
Where BigChange leads
- Stronger evidenced coverage on 23 of the 32 capabilities where they differ (led by asset / equipment history and warranty tracking and digital quote / estimate builder).
- Stated Xero, QuickBooks integration the alternative doesn't list.
Where Skedulo leads
- Stronger evidenced coverage on 9 of the 32 capabilities where they differ (led by skill- and certification-based job matching and dynamic / automatic rescheduling).
- Stated Microsoft Dynamics 365 integration the alternative doesn't list.
Where they differ
The 32 capabilities (of 55 in the field service taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Skill- and certification-based job matchingScheduling & Dispatch | Not evidenced | Core strength Skills- and certification-based job matching |
| Dynamic / automatic reschedulingScheduling & Dispatch | Not evidenced | Core strength |
| Recurring and multi-visit job schedulingScheduling & Dispatch | Not evidenced | Core strength One-and-done, recurring and complex patterned work |
| Offline-capable mobile appMobile Field Execution | Not evidenced | Core strength |
| Asset / equipment history and warranty trackingWork Order & Asset Maintenance | Core strength Contract and asset history per customer | Not evidenced |
| Digital quote / estimate builderQuoting, Estimating & Sales | Core strength Digital quotes and proposals with e-acceptance | Not evidenced |
| Field and office invoicingBilling, Invoicing & Payments | Core strength Job-based quoting and invoicing | Not evidenced |
| Automated invoice/payment sync to accounting or ERPBilling, Invoicing & Payments | Core strength Two-way sync of invoices, payments and contacts with Xero and Sage; intelligent PO matching | Not evidenced |
| Customer self-service portalCustomer Experience & Communication | Core strength Customer portal for job requests, tracking and job card downloads | Not evidenced |
| Automated appointment / arrival notificationsCustomer Experience & Communication | Core strength Automated booking confirmations, calendar invites and live ETA alerts | Not evidenced |
| Generative AI agents for admin & summary automationReporting, AI & Business Intelligence | Core strength Lightning AI agents: JustAsk, FieldReady, JobReady, JobScribe, JobBrief | Not evidenced |
| Natural-language business queriesReporting, AI & Business Intelligence | Core strength JustAsk natural-language business intelligence queries | Not evidenced |
| Public / open APIPlatform & Integrations | Not evidenced | Core strength Lens API/SDK framework for custom integrations |
| Built on a native CRM platformPlatform & Integrations | Not evidenced | Core strength Native, long-standing Salesforce partnership since 2013; reads/writes Salesforce objects directly |
| Drag-and-drop scheduling boardScheduling & Dispatch | Core strength | Partial Rules-based scheduling engine; no explicit drag-and-drop board documented |
| SLA-based dispatch prioritizationScheduling & Dispatch | Not evidenced | Supported Bulk and priority job scheduling |
| Electronic time trackingMobile Field Execution | Supported Electronic timesheets | Not evidenced |
| Service contracts & entitlement managementWork Order & Asset Maintenance | Supported Contract and asset history, automated service reminders | Not evidenced |
| Online and in-field card/ACH payment collectionBilling, Invoicing & Payments | Supported Integrated payment collection | Not evidenced |
| Job costing and profitability trackingBilling, Invoicing & Payments | Supported Cash flow and profitability reporting | Not evidenced |
| Online booking widgetCustomer Experience & Communication | Supported Customer portal for job requests | Not evidenced |
| Team timesheets and time trackingContractor & Workforce Management | Supported Electronic timesheets | Not evidenced |
| Field service KPI dashboardsReporting, AI & Business Intelligence | Supported Fleet dashboards, cash flow and profitability reporting | Not evidenced |
| Native or prebuilt ERP/accounting syncPlatform & Integrations | Core strength Native integrations with Xero, Sage and QuickBooks | Partial General API/SDK integration to payroll/HR/EHR systems; no productized ERP or accounting connector documented |
| Photo and e-signature captureMobile Field Execution | Supported Photo and signature proof-of-service capture | Core strength Photo, signature and note capture |
| Real-time GPS technician trackingMobile Field Execution | Supported Real-time GPS vehicle tracking | Partial Navigation integration (Apple/Google Maps, Waze); no explicit live GPS location tracking documented |
| On-device customer, site and asset historyMobile Field Execution | Supported Mobile app with job history and site notes | Core strength Job details, customer history and digital forms in one interface |
| Work order lifecycle managementWork Order & Asset Maintenance | Supported | Partial Job-centric scheduling model; no explicit work order object documented |
| Preventive maintenance plan templatesWork Order & Asset Maintenance | Partial Asset scheduling and inspection tracking; no explicit PM plan templates | Not evidenced |
| Customer and opportunity pipeline trackingQuoting, Estimating & Sales | Core strength Sales pipeline and opportunity tracking | Supported Sync of customer records, appointment history and case data via Salesforce |
| Recurring service agreement / membership billingBilling, Invoicing & Payments | Partial Contract and asset history tracked; no explicit recurring billing engine documented | Not evidenced |
| Two-way customer messagingCustomer Experience & Communication | Supported | Partial Real-time worker-to-office communication and dynamic messaging (worker-facing, not customer-facing) |
Both grade identically on the other 23 capabilities — see each product's full profile: BigChange, Skedulo.
BigChange vs Skedulo — FAQs
Is BigChange or Skedulo better for ERP integration?
They state different ERP coverage: BigChange lists Xero, QuickBooks; Skedulo lists Microsoft Dynamics 365.
Which is cheaper, BigChange or Skedulo?
Neither publishes a list price — both quote. Ask each for the all-in first-year cost at your seat count, as one number, and compare those.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what BigChange and Skedulo should each cost you — and whether a third option belongs on your shortlist.