AMC Technology is a US-based independent software vendor that builds contact-center integration software and operates as an SAP technology partner. The firm has more than three decades of history in computer-telephony integration (CTI), tracing its origins to a workaround built during a SAP-IMA Edge project to bridge SAP CRM and a telephony system, which became the Contact Canvas product and ultimately the basis of its DaVinci Contact Center Orchestration platform. DaVinci is now positioned as an iPaaS for contact centres with pre-built integration apps that connect CRMs and customer-service systems to telephony, channel, and AI platforms. DaVinci 7.0 has achieved SAP-certified integration with SAP Sales Cloud, formalising the SAP relationship under SAP's certification programme; the platform also supports SAP CRM and SAP Cloud for Customer alongside Salesforce, Oracle CX Sales, Oracle CX Service, Oracle Siebel, ServiceNow, and Zendesk. The DaVinci Agent component delivers contact-center desktop features such as screen pop, click-to-dial, contextual call controls, interaction logging, customer-screen transfer, and omni-channel routing. AMC's customers are typically large enterprise contact-centre operations that need to combine telephony, channel, and CRM data, and the firm formally partners with SAP, Microsoft, and Avaya in addition to its CRM integrations.