Manhattan Active Omni

by Manhattan Associates · Retail

Cloud-native order management and omnichannel fulfillment platform for retailers

Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.

Deployment: Cloud
Company size: Enterprise
Pricing: Quote-based
Founded: 1990
Headquarters: Atlanta, USA

Overview

Manhattan Active Omni is the cloud-native order management and omnichannel fulfillment platform from Manhattan Associates, a long-standing tier-1 supply chain software vendor founded in 1990. It centralises inventory visibility, order promising, fulfillment orchestration and post-purchase servicing so retailers can offer ship-to-home, buy-online-pickup-in-store, ship-from-store and curbside pickup from a single order and inventory record.

The platform is built on Manhattan's ActivePlatform architecture: cloud-native, microservices-based and API-first, delivered on a continuous, versionless release model rather than disruptive periodic upgrades. It is sold in three editions -- Essentials, Enterprise and Enterprise Premier -- with fulfillment sourcing sophistication, promising depth, customer-service features and analytics (Postgame Spotlight, Fulfillment Insights) expanding at each tier. ActiveAgents and Agent Foundry, Manhattan's agentic-AI tooling, are available as an add-on across editions.

Manhattan Active Omni has been named a Leader in The Forrester Wave for Order Management Systems six times, most recently Q1 2025. Publicly referenced customers include PacSun, Carhartt, Raia Drogasil, Brooks Brothers, Crocs, Floor & Decor, DHL, Bealls Inc. and Michaels, spanning retail, grocery, consumer goods and food & beverage.

Screenshots & demo

Demo video from the vendor's YouTube channel. Screenshots sourced from Manhattan Associates.

Modules & capabilities

Manhattan Active Omni covers 15 of 56 capabilities we track in this category (+3 partial)

27%

Item, vendor & cost management
Not evidenced
Product & merchandise hierarchy
Not evidenced
Multi-vertical / multi-country / multi-format support
Not evidenced
Promotional calendar management
Not evidenced
Stock ledger & financial close
Not evidenced
Sales audit & POS discrepancy resolution
Not evidenced

“Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.

Common use cases

Unifying inventory visibility across stores, distribution centers and e-commerce to avoid overselling
Running ship-from-store and curbside pickup programs during peak demand or store closures
Giving shoppers precise delivery-date and pickup-time promises at checkout
Centralizing returns initiation and reverse-logistics routing across channels
Letting business users configure fulfillment sourcing logic without IT involvement
Benchmarking fulfillment performance against industry peers
Automating payment recovery on failed or disputed transactions

Strengths & considerations

Strengths

Named a Leader in The Forrester Wave for Order Management Systems six times, most recently Q1 2025
Sold in three tiered editions (Essentials, Enterprise, Enterprise Premier) so buyers can match capability depth to fulfillment complexity
Cloud-native, versionless microservices architecture on Manhattan's ActivePlatform with continuous releases rather than disruptive upgrade projects
Backed by Manhattan Associates' three-decade supply-chain track record and debt-free balance sheet

Considerations

Manhattan does not publish list pricing or a named list of certified ERP connectors on its public site; integration scope and cost are determined per sales engagement

Manhattan Active Omni customer case studies

How companies use Manhattan Active Omni alongside their ERP — pulled from Manhattan Associates's published customer stories, with the ERP each customer runs where they state it.

Hot Topic

Retail · United States · Enterprise

Brands: 3; Brands
Stores Supported: 800; Stores Supported
Distribution Centers: 2; Distribution Centers

At Home

Retail · United States · Enterprise

Post-pandemic surge in omnichannel fulfillment required best-in-class technology to grow and optimize omnichannel capabilities

Streamlined omnichannel capabilities
Improved in-store fulfillment
Store fulfillment application

Kendra Scott

Retail · United States

COVID-19 store closures required leveraging in-store inventory for ecommerce fulfillment

Ship-from-store capabilities implemented in days
Curbside pickup enabled
Salvaged sales during closures

Summarised from each vendor's published customer stories. Figures are the vendor's own claims, not independently verified by ERP Research. Browse add-on case studies →

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Pricing

Full Manhattan Active Omni pricing breakdown — cost at 25/100/500 seats, competitor rates & FAQs

Model

Quote-based

Offered in three editions -- Essentials, Enterprise and Enterprise Premier -- with feature depth increasing per tier; ActiveAgents/Agent Foundry AI tooling is an add-on. Manhattan does not publish list pricing and quotes per engagement. Get an independent shortlist with pricing guidance below.

What does Manhattan Active Omni cost?

Manhattan Active Omni prices by quote, like most of this category. Here is what actually drives your number — and what to ask before you get one.

8 of the 12 vendors we track in this category publish no list price at all.

Technical & security

Hosting: SaaS (cloud-native)
Mobile app: Yes

About the vendor

Founded: 1990
Headquarters: Atlanta, USA
Employees: ~4,500
Ownership: Public (NASDAQ: MANH)
Notable customers: PacSun, Carhartt, Raia Drogasil, Brooks Brothers, Crocs, Floor & Decor, DHL, Bealls Inc., Michaels

Alternatives to Manhattan Active Omni in Retail

Aptos MerchandisingEnterprise retail merchandising and inventory system within Aptos's retail ERP suite.Blue Yonder Merchandise OperationsRetail merchandising platform unifying item, vendor, cost and pricing data with AI agents.Fluent CommerceCloud-native distributed order management for omnichannel retailers.IBM Sterling Order ManagementOmnichannel order management platform for BOPIS, ship-from-store and B2B order orchestration.Kibo Order ManagementDistributed order management for real-time inventory, order routing and store fulfillment.NetstockPredictive inventory and demand planning that plugs into your ERP

Manhattan Active Omni — frequently asked questions

What is Manhattan Active Omni?

It is Manhattan Associates' cloud-native order management and omnichannel fulfillment platform, covering inventory availability, order promising, fulfillment orchestration and post-purchase customer service from one system.

What editions does Manhattan Active Omni come in?

Three: Essentials, Enterprise and Enterprise Premier. Each higher tier adds broader order orchestration, extended fulfillment options, deeper customer-service features and fulfillment analytics such as Postgame Spotlight.

Does it integrate with a company's existing ERP?

Manhattan positions Active Omni as complementary to a retailer's existing ERP via an API-first architecture, but it does not publish a list of certified ERP connectors on its public site, so integration scope should be confirmed during evaluation.

Who uses Manhattan Active Omni?

Retailers, grocers, consumer goods and food & beverage companies. Publicly referenced customers include PacSun, Carhartt, Brooks Brothers, Crocs, Floor & Decor and Michaels.

Has Manhattan Active Omni been recognized by industry analysts?

Yes. It has been named a Leader in The Forrester Wave for Order Management Systems six times, most recently in the Q1 2025 report.

Compare Manhattan Active Omni head-to-head

Aptos Merchandising vs Manhattan Active Omni Blue Yonder Merchandise Operations vs Manhattan Active Omni Fluent Commerce vs Manhattan Active Omni IBM Sterling Order Management vs Manhattan Active Omni Kibo Order Management vs Manhattan Active Omni Manhattan Active Omni vs NewStore Manhattan Active Omni vs Oracle Retail Merchandising Foundation Cloud Service Manhattan Active Omni vs Zebra Workcloud Task Management

Free PDF · Vendor-neutral · No sales calls

The Retail Buyer's Guide

Before you commit to Manhattan Active Omni, see how it sits against the 12 retail systems we track — on capability, ERP integration depth and what each one actually charges for.

Retail Buyer's Guide

12 systems compared · 2026

ERP Research

Manhattan Active Omni compared side-by-side with 11 alternatives
ERP integration checklist — what to verify before you shortlist
The pricing questions that change the quote
A Manhattan Active Omni evaluation brief, included with the guide

Free Download

Retail Buyer's Guide

Get pricing for Manhattan Active Omni

Manhattan Active Omni doesn't publish a price. Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what it should cost you — and which alternatives are worth quoting alongside it.