Oracle Field Service vs ServiceTitan
field service head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | From $300/user/mo (published) | Quote-based |
| Deployment | Cloud | Cloud |
| Company size | — | Small business, Mid-market, Enterprise |
| Stated ERP integrations | Oracle Fusion Cloud, SAP | QuickBooks, Sage Intacct, Xero, NetSuite, Acumatica |
| Vendor | Oracle | ServiceTitan, Inc. |
Our take
Where Oracle Field Service leads
- Stronger evidenced coverage on 11 of the 33 capabilities where they differ (led by skill- and certification-based job matching and dynamic / automatic rescheduling).
- Published pricing where the alternative quotes.
- Stated Oracle Fusion Cloud, SAP integration the alternative doesn't list.
Where ServiceTitan leads
- Stronger evidenced coverage on 22 of the 33 capabilities where they differ (led by asset / equipment history and warranty tracking and service contracts & entitlement management).
- Stated QuickBooks, Sage Intacct, Xero, NetSuite, Acumatica integration the alternative doesn't list.
Where they differ
The 33 capabilities (of 55 in the field service taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Skill- and certification-based job matchingScheduling & Dispatch | Core strength | Not evidenced |
| Dynamic / automatic reschedulingScheduling & Dispatch | Core strength Automatic schedule rebalancing for delays, cancellations and urgent jobs | Not evidenced |
| SLA-based dispatch prioritizationScheduling & Dispatch | Core strength SLA-aware appointment booking | Not evidenced |
| Offline-capable mobile appMobile Field Execution | Core strength | Not evidenced |
| Asset / equipment history and warranty trackingWork Order & Asset Maintenance | Not evidenced | Core strength Equipment and asset tracking |
| IoT-based proactive asset alertsWork Order & Asset Maintenance | Core strength Connected Assets & IoT module | Not evidenced |
| Service contracts & entitlement managementWork Order & Asset Maintenance | Not evidenced | Core strength Membership/service agreement management |
| Flat-rate / good-better-best pricebookQuoting, Estimating & Sales | Not evidenced | Core strength Job costing and pricebook |
| Customer and opportunity pipeline trackingQuoting, Estimating & Sales | Not evidenced | Core strength CRM records, call booking software |
| Point-of-sale financing and upsell optionsQuoting, Estimating & Sales | Not evidenced | Core strength Integrated consumer financing at point of sale |
| Field and office invoicingBilling, Invoicing & Payments | Not evidenced | Core strength |
| Online and in-field card/ACH payment collectionBilling, Invoicing & Payments | Not evidenced | Core strength Mobile payment collection |
| Job costing and profitability trackingBilling, Invoicing & Payments | Not evidenced | Core strength |
| Recurring service agreement / membership billingBilling, Invoicing & Payments | Not evidenced | Core strength Membership/service agreement management |
| Automated invoice/payment sync to accounting or ERPBilling, Invoicing & Payments | Not evidenced | Core strength Accounting integrations: QuickBooks, Sage Intacct, Xero |
| Field service KPI dashboardsReporting, AI & Business Intelligence | Not evidenced | Core strength Real-time business performance metrics, technician/call-booker scorecards |
| Custom / ad-hoc report builderReporting, AI & Business Intelligence | Not evidenced | Core strength |
| Predictive demand / capacity forecastingReporting, AI & Business Intelligence | Core strength AI-driven demand forecasting, capacity planning and what-if scenario modelling | Not evidenced |
| Multi-location / franchise supportPlatform & Integrations | Not evidenced | Core strength Multi-location / franchise reporting |
| Recurring and multi-visit job schedulingScheduling & Dispatch | Not evidenced | Supported Membership/service agreement management implies recurring visits |
| Photo and e-signature captureMobile Field Execution | Not evidenced | Supported Photo and video capture; no explicit e-signature documented |
| Remote visual / AR assistanceMobile Field Execution | Supported Peer-to-peer technician collaboration and contextual access to expertise | Not evidenced |
| Time-, usage- or condition-based maintenance triggersWork Order & Asset Maintenance | Supported Auto-triggered service activities from asset issues | Not evidenced |
| Digital quote / estimate builderQuoting, Estimating & Sales | Not evidenced | Supported Comparison-based good/better/best pricing presentations |
| Online booking widgetCustomer Experience & Communication | Partial SLA-aware appointment booking is coordinator-facing; no explicit customer self-booking widget documented | Core strength Online booking widget |
| Drag-and-drop scheduling boardScheduling & Dispatch | Supported Core Manage dispatch board | Core strength |
| AI-driven schedule optimizationScheduling & Dispatch | Core strength AI-based job-to-technician matching, AI-driven demand forecasting | Supported Capacity planning and scheduling optimization |
| Van / truck stock trackingParts, Inventory & Logistics | Partial Inventory access on-site referenced; no dedicated van-stock module documented | Not evidenced |
| Customer self-service portalCustomer Experience & Communication | Supported Customer self-service appointment tracking | Core strength |
| Review and referral request automationCustomer Experience & Communication | Not evidenced | Partial Marketing automation and campaign tracking |
| Team timesheets and time trackingContractor & Workforce Management | Not evidenced | Partial Payroll integration implies time data capture |
| Generative AI agents for admin & summary automationReporting, AI & Business Intelligence | Partial AI used in scheduling/forecasting; no dedicated agent/automation product documented | Not evidenced |
| Native or prebuilt ERP/accounting syncPlatform & Integrations | Supported Native integration within Oracle Fusion Applications sharing data model with Fusion Cloud ERP | Core strength |
Both grade identically on the other 22 capabilities — see each product's full profile: Oracle Field Service, ServiceTitan.
Oracle Field Service vs ServiceTitan — FAQs
Is Oracle Field Service or ServiceTitan better for ERP integration?
They state different ERP coverage: Oracle Field Service lists Oracle Fusion Cloud, SAP; ServiceTitan lists QuickBooks, Sage Intacct, Xero, NetSuite, Acumatica.
Which is cheaper, Oracle Field Service or ServiceTitan?
Oracle Field Service publishes a starting rate ($300/user/mo); ServiceTitan prices by quote, so a like-for-like number requires asking both.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what Oracle Field Service and ServiceTitan should each cost you — and whether a third option belongs on your shortlist.