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OnBase Case Studies7 Customer Stories & Results

Erie Insurance, NJM Insurance Group, Siemens and Canal Barge are among the 7 companies with published OnBase stories. Most run it alongside Guidewire ClaimCenter, and Financial Services is the most common industry. Filter by industry or ERP below to find companies like yours.

7 customer stories5 with measured resultsUpdated September 2026

7

Customer stories

Guidewire ClaimCenter

#1 ERP alongside

Financial Services

#1 industry

United States

#1 country

ERPs these customers run

  • Guidewire ClaimCenter2 (29%)
  • Epic EHR1 (14%)
  • Guidewire1 (14%)
  • Infor1 (14%)
  • SAP1 (14%)

Industries

  • Financial Services3 (43%)
  • Transportation2 (29%)
  • Healthcare1 (14%)
  • Technology1 (14%)

Countries

  • United States5 (71%)
  • Canada1 (14%)
  • Germany1 (14%)

OnBase customer success stories

Each story records the challenge, what OnBase replaced, the ERP it runs alongside and the results the vendor reported. Filter to find companies like yours.

Industry

NI

NJM Insurance Group

Financial Services · United States

Enterprise
Runs with Guidewire ClaimCenterReplaced Legacy imaging system

30 million

Documents Migrated

17 million

Annual Documents Input

300 million

Total Documents Managed

Challenge

Top workers' compensation carrier struggled with legacy imaging system not integrated with Guidewire

Results

2,300 users managing 300 million documents, accelerated claims processing, enhanced customer service, automated workflows

Source ↗
EI

Erie Insurance

Financial Services · United States

Enterprise
Runs with GuidewireReplaced On-premise systems

7 million

Policies Managed

1 billion

Documents Migrating

80%

Unstructured Data Percentage

Challenge

Large P&C insurer managing 7 million policies with performance challenges during cloud integration

Results

Migrating 1 billion documents to Hyland Cloud, improved performance and user experience

Source ↗
S

Siemens

Technology · Germany

Enterprise
Runs with SAPReplaced 10 different OCR solutions9 weeks

30-80%

Automation Increase

90%

Manual Intervention Reduction

Challenge

German technology giant experienced limited efficiency gains with fragmented tech landscape of almost 10 OCR solutions for invoice processing

Results

Consolidated OCR solutions, increased process automation 30-80%, extracts 50+ data fields with 90% requiring no manual intervention, operates in 20+ languages

Source ↗
CB

Canal Barge

Transportation · United States

Mid-Market
Runs with InforReplaced Paper-based manual processes

20%

Billing Growth

300,000-500,000

Annual Paper Sheets

Challenge

Marine transportation company generated 300,000-500,000 sheets/year, approval process took days with no visibility

Results

Eliminated paper copies, enabled 20% billing growth without additional AP staff, achieved real estate savings

Source ↗
MO

Mutual of Enumclaw

Financial Services · United States

Mid-Market
Runs with Guidewire ClaimCenterReplaced Legacy system with limited functionality

50% or more

Implementation Cost Reduction

Challenge

Regional mutual insurer struggled with aging legacy system lacking analytics and proper work allocation

Results

Automated FNOL process, seamless integration reduced implementation time 50%+, improved customer service

Source ↗
UH

UNC Health

Healthcare · United States

Enterprise
Runs with Epic EHRReplaced Disparate PACS and document systems

Challenge

Fast-growing health system with acquisition complexity faced lost time searching for data across siloed PACS and document systems

Results

Unified medical images across facilities, eliminated paper storage need, achieved One Patient One Chart vision, improved clinical and operational efficiency

  • Achieved One Patient, One Chart vision
  • Eliminated 9 PACS and 3 reporting systems
  • Improved patient-centered benefits
Source ↗
AI

Axxess International

Transportation · Canada

Mid-Market
Replaced Outlook-based manual processes

Challenge

Global freight forwarder and customs broker struggled with integration and manual processes, especially during COVID-19 pandemic

Results

Achieved rapid adoption across departments, improved customer satisfaction, simplified workflow management

  • Cloud-first solution enabled remote work
  • Improved customer service
  • Ease of use for staff
Source ↗

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Where this data comes from

These stories are summarised from Hyland's own published customer stories, with the customer, industry, prior system and stated ERP extracted from each page. Figures are the vendor's claims and are not independently verified by ERP Research — treat them as directional, and ask for references covering your industry and ERP when you shortlist. Every card links to its original source.