AcuPower (i-Tech Support)

AcuPower is the Acumatica-focused brand of i-Tech Support, Inc., a Houston-headquartered IT services firm founded in 1999 that holds Acumatica Gold Certified Partner status. AcuPower combines i-Tech's Managed Service Provider heritage with a dedicated Acumatica consulting and development practice, offering implementation, configuration, integration, custom development and ongoing support to mid-market customers. The team includes business analysts, project managers, developers and quality assurance specialists, and one of AcuPower's co-founders is described in marketing materials as a long-tenured Acumatica developer. Service delivery is organised around a tiered support model: Level 1 covers minor issues, consultation, training and guidance; Level 2 handles instance configuration changes and integration troubleshooting; and Level 3 takes on feature improvements and new module or integration development. AcuPower's consultants are distributed across the United States and the practice currently supports Acumatica clients in approximately four countries and 26 US states, with self-described concentrations in Gulf Coast energy companies, distribution organisations and services firms. AcuPower is also listed as an ISV on the Acumatica Marketplace through its AR Factoring solution, which extends Acumatica's accounts receivable capabilities for customers using factoring arrangements. The firm operates as a VAR and implementer under the Acumatica Gold Partner tier indicated in the seed data and positions itself as a hybrid 'business consultants who know software' practice rather than a pure software reseller.