Bluebridge One

Solution: BlueBridge One implemented Oracle NetSuite ERP with e-commerce functionality across the logistics and subscription side of the business.

Results: The customer states retention moved from about 50% before NetSuite to a level approaching 70%. The page gives no other figures and the fuller account sits in a downloadable PDF.

“We went from pre-NetSuite doing about 50% customer retention, and now we're pushing to 70%—and looking at 80% next year.”

Solution: BlueBridge One implemented NetSuite CRM, ERP and ecommerce using the NetSuite Site Builder module, replacing the split between the internal database and Sage.

Results: The partner reports heightened visibility of the business, sales staff able to review order patterns and customer behaviour, improved call-back scheduling, and 20 to 30 daily online orders linked to back-office fulfilment.

“The comprehensive integration provided by Netsuite removes duplication of data entry and provides management with seamless access to business critical data”

Solution: BlueBridge One implemented NetSuite OneWorld for the retailer.

Results: The customer describes a platform to scale the business and a clearer picture of operations. No figures are published on the page; the detailed account is a downloadable PDF.

“NetSuite has given us the platform to scale our business and gain a much clearer picture of our operations.”

Solution: BlueBridge One rebuilt the account on the NetSuite Reynolds model with custom workflows, barcode scanning, a web-based warranty system and a case management system.

Results: The customer says the result brings the business closer to managing its whole operation through one piece of software. No figures are published on the page.

“No system provides 100% of what you need. However, BlueBridge One gets us closer to the ideal of allowing us to manage our whole operation through one piece of software.”