St. Petersburg, United States · North America
SyncSite is an Infor Gold Channel Partner specializing in Infor CRM SLX implementation, ERP-CRM integration and BI/reporting for mid-sized manufacturers and distributors in the US.
Partner Designation
SMB
Infor certified
Solution Areas
1
Infor solutions
Region
North America
United States
Infor Products
2
specialisations
SyncSite is an Infor Gold Channel Partner specializing in Infor CRM SLX implementation, ERP-CRM integration and BI/reporting for mid-sized manufacturers and distributors in the US.
SyncSite, Inc. is a SMB Partners based in St. Petersburg, United States, serving clients across the North America region. They specialise in Infor Birst & Analytics, Infor CRM & Customer Experience, and work with organisations in Aerospace and Defense, Automotive, Chemicals and Life Sciences.
SyncSite, Inc. is a US-based consulting firm focused specifically on Infor CRM SLX (formerly SalesLogix), positioning itself as an Infor Gold Channel Partner. The firm's core work is CRM implementation and optimization, integrating CRM with ERP systems such as Infor SyteLine, and building out business intelligence and reporting using tools including Birst and Tibco Spotfire.
Beyond core CRM deployment, SyncSite offers marketing automation, system design and integration, custom development and hosting, user training/adoption programs, and ongoing support, targeting mid-sized manufacturers and distributors. The company states it has been in business for over 25 years and claims a 95% client retention rate.
Its website names a number of manufacturing and distribution clients it has served, though exact headquarters address, founding year and team size are not disclosed on the public site.
Clopay · Humanscale · ALP Lighting · AIS · King Technology · TYR · Precipart
How to shortlist, scope, and negotiate with Infor system integrators — ~30 pages, independent, vendor-neutral.
Real Infor implementations delivered by SyncSite, Inc. — summarised from case studies published on their website, with only the figures the original source reports.
United StatesMid-Market500+ employees, 8 locationsFree version of another CRM application
Infor CRM SLX
ALP's President and COO said the prior free CRM required something much more robust and flexible, and that Infor CRM SLX would not have been nearly as useful without Syncsite's implementation help.
Challenge: ALP needed to standardize sales methodologies across its multiple divisions and locations; its existing free CRM lacked the robustness and flexibility required for enterprise-level operations.
Read moreCollapseSolution: Syncsite implemented Infor CRM SLX integrated with ALP's Friedman Frontier ERP, including mobile tablet access with geo-tracking for field sales teams, delivered with professional consulting and integration services.
Results: ALP's President and COO said the prior free CRM required something much more robust and flexible, and that Infor CRM SLX would not have been nearly as useful without Syncsite's implementation help.
“You get what you pay for. We needed something much more robust and flexible”Original case study ↗
United StatesMid-MarketInfor CRM SLX
The VP of Sales reported productivity improvements in tracking, QA, work flows, quoting and the entire sales process, with each department now tracking various workflows and quotes.
Challenge: With the company's entire IT team focused on a Frontier ERP project, CornellCooksonClopay had limited internal resources to handle CRM setup and integration alongside the ERP rollout.
Read moreCollapseSolution: Syncsite managed the complete Infor CRM SLX implementation and integration with Frontier ERP independently, sequencing requirements and customizing the system so Infor CRM SLX became the central repository for marketing and sales information.
Results: The VP of Sales reported productivity improvements in tracking, QA, work flows, quoting and the entire sales process, with each department now tracking various workflows and quotes.
“It has improved quite a bit as each department is tracking various workflows and quotes.”Original case study ↗
United StatesEnterprise
Oracle CRMInfor CRM SLX
The Senior Program Manager reported that data reporting improved as utilization of Infor CRM SLX increased, and that cloud accessibility was a major reason for the switch, alongside improved employee accountability.
Challenge: After transitioning its ERP to Infor SyteLine, Humanscale needed better system connectivity between ERP and CRM, and had to manage the learning curve of switching CRM platforms from Oracle CRM.
Read moreCollapseSolution: Humanscale migrated from Oracle CRM to Infor CRM SLX with Syncsite to achieve integrated connectivity with its new Infor SyteLine ERP and gain cloud-based data access across devices and locations.
Results: The Senior Program Manager reported that data reporting improved as utilization of Infor CRM SLX increased, and that cloud accessibility was a major reason for the switch, alongside improved employee accountability.
“Our data reporting has gotten better as the utilization of Infor CRM SLX has improved.”Original case study ↗
United StatesMid-MarketSyteLine's built-in CRM moduleInfor CRM SLX
The Director of IT reported the company would not have been operational on its go-live date without Syncsite's expert assistance in implementing Infor CRM SLX alongside SyteLine ERP.
Challenge: King Technology's built-in SyteLine CRM module lacked the functionality the company needed, requiring a full-featured CRM solution that could seamlessly integrate with its existing SyteLine ERP.
Read moreCollapseSolution: Syncsite implemented Infor CRM SLX with bidirectional, real-time integration to SyteLine ERP using Infor's ION middleware, enabling automatic data flow of customers, orders, invoices, inventory and pricing between the two systems.
Results: The Director of IT reported the company would not have been operational on its go-live date without Syncsite's expert assistance in implementing Infor CRM SLX alongside SyteLine ERP.
“Our experience working with Syncsite has been positive. They were instrumental in us successfully implementing Infor CRM SLX in conjunction with SyteLine ERP. We would not have been operational on our go live date without their expert assistance.”Original case study ↗
United StatesMid-MarketThree separate, incompatible ERP/CRM systems across global locationsInfor CRM SLX
The Director of Global Digital Solutions reported the unified platform delivered more efficiencies than ever before, especially across multiple locations, harmonizing the enterprise onto a single modern platform.
Challenge: Precipart ran three separate ERP/CRM systems across its US, Swiss, UK and Indian operations that prevented data consolidation and financial information sharing, forcing manual workarounds via Excel spreadsheets, duplicate data entry and cumbersome monthly reporting.
Read moreCollapseSolution: Syncsite migrated Precipart onto a unified Infor CRM SLX platform across all global locations, with business intelligence delivered through Infor Birst alongside its Infor XA ERP.
Results: The Director of Global Digital Solutions reported the unified platform delivered more efficiencies than ever before, especially across multiple locations, harmonizing the enterprise onto a single modern platform.
“We wanted to move from multiple outdated systems to a single, modern platform that would harmonize the enterprise.”Original case study ↗
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