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Dynamics 365 Support Partners & AMS Providers

Dynamics 365 Managed Service Providers

Dynamics 365 managed service providers deliver ongoing Application Management Services (AMS) and support across the D365 product family — Business Central, Finance & Operations, Sales, Customer Service, and the legacy GP/NAV/AX estate. Whether you need basic L1/L2 help-desk, full-stack managed services with proactive monitoring and release-wave management, or a CSP-tier partner that handles licensing alongside support, this directory lists verified Dynamics 365 partners with active managed-services practices. Filter by region, product (Business Central vs F&O vs GP/NAV), and company size to find the right fit.

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Free PDF · Updated 2026
The Dynamics 365 Partner Selection Guide

How to shortlist, scope, and negotiate with Dynamics 365 system integrators — ~30 pages, independent, vendor-neutral.

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Platinum
Itransition

Itransition

Decatur, United States

Itransition is an official Microsoft Dynamics Partner since 2008. The company expertise covers services in Dynamics 365, from consulting to implementation, customization and support. We specialize in delivering business applications on the Dynamics 365 platform across manufacturing, logistics and distribution, retail, and automotive, adding AI capabilities as needed to drive smarter decision-making and automate routine tasks.

Large (1,001–10,000)North America
ImplementerConsultingCustomizationIntegrationMigrationSupportMaintenance

Products

Dynamics 365 FinanceDynamics 365 Business CentralDynamics 365 Supply Chain ManagementDynamics 365 Sales+7 more

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Frequently Asked Questions

What is a Dynamics 365 managed service provider?

A D365 MSP delivers ongoing support and Application Management Services (AMS) — incident resolution, release-wave management, integration support, environment ops, performance tuning, security, and end-user help-desk. Most also offer CSP licensing alongside the managed service.

What support tiers do D365 MSPs offer?

L1 (help-desk), L2 (configuration), L3 (custom code + Microsoft escalation), L4 (development + architecture). SLAs typically: P1 within 1–4 hours, P2 within 4–8 hours, P3/P4 within 1–2 business days.

Is a D365 support partner the same as a CSP partner?

Related but distinct. CSP is Microsoft's licensing tier with minimal first-line support requirements. A managed service goes well beyond — configuration changes, integration ops, custom code maintenance, release-wave management. Many partners are both; some are only one.

When should I engage a Dynamics 365 MSP?

Typically during hypercare (30–90 days post-go-live) so the team learns your environment before the implementation team rolls off. Engaging later means a 60–90 day knowledge-transfer overlap.

Can I use a different partner for managed services than for implementation?

Yes, commonly for better SLAs, follow-the-sun coverage, or pricing. A 60–90 day knowledge-transfer period is standard. For F&O specifically, look for LCS and release-wave experience.

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