PRODUCT INFORMATION:

Vendor: Sage

Release Date: 2007

PRODUCT MARKET FIT:

50 - 1,000 Employees

£5 - 250M Revenue

 

DEPLOYMENT:

✅ Cloud

❌ On-Premise

CUSTOMERS:

1200 +

WHAT IS BRIGHTPEARL?

Brightpearl ERP system automates the functionalities for retailers and wholesalers and enables them to spend their money and time on the growth of the business. Automating the back end of business centralized the sales channels like eBay, and Amazon and aided in handling the orders, Inventory, Points of Sale (POS), Financial, and Customer Relationship Management (CRM) for wholesalers, retailers, brick-and-mortar stores, and hybrid businesses.

Not only the back end but also focusing more on end users by increasing the scalability by having integrations and automating the operations. Also, using Brightpearl enables customers' freedom and flexibility by having open API access, a vast library of Plug & Play integrations, and a trusted partner network to grow their businesses fearlessly.

The Brightpearl system is user-friendly and, before starting the session, provides a quick start guide and teaches how to use it. Also, this software can book a demo, and we can have a free trial before we buy it. Brightpearl software is most applicable for small to mid-sized multichannel retailers with an annual turnover approaching £1m up to around £6m if the business is complex and has 5 - 10 employees adapting to Brightpearl ERP to simplify most of the processes.

If any customer raises an issue, he can raise a ticket and get 24 hours 7 days support from support agents via phone. Furthermore, customers can get help from external help centers for getting started, developing, and setting up their accounts. Also, an expert team of business consultants helps the customers from demonstration to product launch, confirming whether the product meets their requirements. At the same time, the analyst analyzes the customer's business data and upgrades the performance and accuracy.

DOWNLOAD FULL GUIDE TO BRIGHTPEARL BY SAGE
  • MODULES & FEATURES

  • PROS & CONS

  • INDUSTRY FIT

  • HISTORY

  • DEPLOYMENT

  • FAQ

Modules & Features List

Order Management

Through multichannel order management, we can efficiently handle increased orders. It enables the ability to manage and process both online and offline orders using one single platform while providing the ability to create its own rules to automate the functions. Apart, it updates the Inventory in real-time without selling and Inventory errors, resulting in real-time insights. Other features of the order management system are customizing the terms for wholesalers and the ability to raise new orders for exchange or refund by cloning. Below are some more features of Order Management.

  • Get orders out faster with automation
  • Easily manage order fulfilment
  • Plug & Play 3PL integrations
  • Real-time Accounting
  • Integrated POS

Inventory Management

Brightpearl has multichannel inventory management, and it updates Inventory across all channels. Also, it provides the ability to get reliable recommendations based on sales history and forecasting metrics. More features related to Inventory management are as below.

  • Data-driven demand planning
  • Accurate Inventory
  • Time-saving automation
  • Product performance analysis
  • Instant financial insight
  • Speed up the reordering process

Inventory and Demand Planning

This feature enables customers to get accurate reports with recommendations and an idea of the reordering process to sell smartly. Below are some features of inventory and demand planning in Brightpearl.

  • Trustable Reports
  • Overstock and open to buy report
  • Advanced metrics and notifications
  • At a glance dashboards

Shipping and Fulfillment

This module enables customers to get orders faster as they scale. As this offers flexible shipping options, we can pick, pack, and ship products within less time. So, it avoids your business from losing sales and displays an accurate view of your business. Features of this module are;

  • Automated and Multi warehouse order fulfillment
  • FIFO(First In, First Out) Order routing
  • Centralize shipping carriers
  • Save money on shipping

Warehouse Management

This module provides more efficient returns and better insights. Also, barcoding inventory through Brightpearl enables us to scan the products and process the orders. So, it allows customers hassle-free returns and flexible order picking. Apart from the following features can be seen.

  • Flexible order picking according to FIFO
  • Can customize the way to deliver the goods
  • Dedicated user interface
  • Reconcile deliveries and returns

Retail Accounting

Retail accounting allows real-time financial insights and next-level reporting with plug-and-play integrations. As this function is automated, this module saves time and enables better financial planning and forecasting. Below are some other features of the retail accounting module.

  • Better manage business expenses
  • Ability to link bank accounts
  • Payable accounts and receivable reports
  • Easy VAT returns
  • Real-time and accurate Inventory and balance sheet

Purchasing and Supplier Management

This module provides a better way to manage suppliers and purchasing by knowing the suppliers and creating Purchase orders through Brightpearl. This module provides the ability to make smart decisions on purchasing and data-driven Inventory planning. It provides the features below.

  • Supplier access portal and centralized supplier management
  • Batch Invoicing and FIFO Inventory costing method
  • Dynamic unit cost tracking
  • Automatically specify the affordable Purchase Orders

Workflow Automation

Automating the workflow reduces human error, lower labor costs, and cuts shipping time. Even though this system is automated, It Is easy to use and flexible. Using the Brightpearl software automates dropshipping, fulfills the customers' orders, Invoicing automatically and optimizes order routing.

Reporting and Business Intelligence

This module lets customers get data-driven insights and accurate recommendations to improve business performance and reporting. As this doesn't limit the user, the whole team can access insights. Also, Insights gain from here allow us to spend the budget wisely. More features of this module are as below;

  • Management, Customer, financial and Product Reporting
  • Sales channel performance
  • Inventory and demand forecasting

CRM

CRM allows for getting closer to customers by knowing them and keeping meaningful wholesale relationships. It keeps records of customer Interactions, and we can have a look with one click. Also, it supports automating communication reminders and customer segmentations. Apart It provides the ability to manage customer credit and view the email history between customers and suppliers.

POS

This Point of Sale (POS) module syncs online and offline channels in real-time and avoids overselling. Also, Brightpearl POS system provides a real-time view of activity across all channels, which allows one to take quick and best decisions. It processes refunds in seconds and allows customers to browse or order products even if they are out of stock. This module offers flexible discount options and Integrations with other payment gateways and gift card sales. In addition, the following features can be seen on the POS module.

  • Advanced product search filters
  • Create and manage loyalty programs
  • Flexible transactions and pausing
  • Cash management and payment reporting
  • Receipt reprinting and gift receipts

Pros & Cons

Pros:

Brightpearl ERP mostly focuses on the retail and wholesale industries. Adapting to this brings out a vast amount of strengths and weaknesses.

  • Brightpearl provides unlimited and user-friendly customer support via phone or emails 24 hours a day, seven days a week.
  • This software automatically sends order information with location and shipping address, so shipment of goods is easy, and the retailers will deliver the customer orders soon.
  • Retailers can systemize order fulfillment plans and maintain optimal stock levels with the help of an order management module.
  • Using integrated online payment gateways helps set up the payment process within the app, enabling customers to pay on the vendor's website while providing the vendors with the ability to monitor the transaction details.
  • Brightpearl's shipping management feature allows you to prioritize the order and shipping process based on shipping method and customer order date.

Cons:

  • Brightpearl works fine only for both retailers and wholesalers.
  • Data migration is difficult because the software does not save its data.
  • We need to spend more time training the employees on this software.
  • The accounting module contains only basic features instead of advanced ones.

Industry Fit

This cloud-based ERP mainly targets the retail and wholesale industry audience related to Marketing, e-commerce, Shipping, and Logistics about their analytics, wholesale, Inventory, accounting, customers, orders, purchases, and suppliers.

Brightpearl ERP has over 1200 customer bases within industries like Baby & Toddler, Home & Garden, Fashion & footwear, Sporting goods, Beauty products, and Luxury goods.

Some of the popular organizations related to each industry are listed below.

Baby & Toddler

  • Monica and Andy (https://monicaandandy.com/)
  • Baby & Co (https://www.babyandco.com/)
  • Natural Baby Shower (https://www.naturalbabyshower.co.uk/)
  • The Little Green Sheep (https://www.thelittlegreensheep.co.uk/)

Home & Garden

  • Arthauss (https://arthauss.co.uk/)
  • Furniture Box(https://www.furniturebox.co.uk/)
  • Balineum (https://www.balineum.co.uk/)
  • trueCable(https://www.truecable.com/)

Fashion & footwear

  • Cabbages and Roses (https://www.cabbagesandroses.com/)
  • Jimmy Leon (https://uk.jimmylion.com/)
  • Goose and Gangder(https://gooseandganderltd.com/)
  • Fairfax and Favor (https://www.fairfaxandfavor.com/)

Sporting goods

  • Strength Shop(https://www.strengthshop.eu/)
  • Wolverson Fitness(https://wolverson-fitness.co.uk/)
  • Bells of Steel (https://www.bellsofsteel.com/)
  • Rep Fitness (https://repfitness.com/)

Beauty products

  • Evolve Organic Beauty (https://www.evolvebeauty.co.uk/)
  • CoolBlades(https://www.coolblades.co.uk/)
  • Snow(https://www.trysnow.com/)

Luxury goods

  • Dakota Stones (https://dakotastones.com/)
  • Lords & Labradors (https://www.lordsandlabradors.co.uk/)
  • JennyBird(https://jenny-bird.com/)
  • Finlay London(https://www.finlayandco.com/)

Apart from those, the below listed leading companies are using Brightpearl ERP.

  • Anatomic Worldwide
  • Zookal
  • Lovepop
  • Nooz Optics
  • US Cutter
  • Henchman
  • USA Labs

History

The first concept of the Brightpearl ERP is the Lush Longboards, founded by Andrew Mulvenna and Chris Tanner In 1999. Then in 2007, they sold the developed product to the skateboard company as they faced the issues of scaling the business and buying a business management system. Eventually, customers signed up with Brightpearl increased and raised their investment by Billions of Pounds.

However, in 2020, Brightpearl announced a partnership with Sage, one of the leaders in cloud business management solutions. With this partnership, Brightpearl raised its investment while expanding the integrations and the growth of the customer base. And in the latter 2021, it obtained the Inventory Planner by Sage, which resulted in an expansion of technology offering advanced forecasting expertise.

Finally, Brightpearl was acquired by Sage in January 2022, becoming an official subsidiary of Sage Group plc, and now together, they are implementing a powerful new solution for retailers and wholesalers. Today Brightpearl is known as Brightpearl by Sage and fulfills solutions in financial management, inventory management, order management, purchasing and supplier management, warehouse management, and retail accounting for over 1,200 businesses in 26 countries. Brightpearl has its US headquarters in downtown Austin and its global headquarters in Bristol, UK.

Deployment Options

Brightpearl by Sage Offers a SaaS Cloud-based ERP platform specially meant for retail and wholesale industries.

This software is for companies of any size and offers a free trial on the website. We can try on that before we buy it. Also, it provides a wide range of customer support and a knowledge base of community forums.

 

Brightpearl User Interface (UI)

User Interface

The Brightpearl software has a user-friendly and simple UI and UX design that natively supports mobile and web clients and available on Windows 10, Mac OS X 10.9+, or Linux Ubuntu 14.04+ Operating Systems.

Below are some Images of user interfaces used in connecting different modules. Each interface is presented in an easy-to-understand manner. 

 

 

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